As much as forty percent of social media users have been harassed online, but there is scarce causal evidence of how toxic content impacts user engagement and whether it is contagious. In a pre-registered field experiment, we recruited participants to install a browser extension, and randomly...

The advent of social media and peer-to-peer technologies offers the possibility of driving the full democratization of news and information, undercutting the agenda-setting of large media outlets and their relative control of news and information flows. We are now about a decade into the era of...

We quantify the effects of others' adoptions and word-of-mouth (volume and valence) on consumers' product adoption decisions. We differentiate between the effects of word-of-mouth and observed adoptions from friends ("personal network") and the effects of word-of-mouth and observed adoptions...

The skippable ad format, commonly used by online content platforms, gives a viewer the option to skip part of an advertisement after seeing some limited information, and jump directly to her desired content. It also enables these platforms to charge advertisers only when viewers attend to the...

Despite the widespread popularity of online opinion forums among consumers, the business value that such systems bring to organizations has, so far, remained an unanswered question. This paper addresses this question by studying the value of online movie ratings in forecasting motion picture...

This research provides an empirical test of the “Twitter effect,” which postulates that microblogging word of mouth (MWOM) shared through Twitter and similar services affects early product adoption behaviors by immediately disseminating consumers’ post-purchase quality evaluations. This is...

This paper quantifies the impact of online vaccine skepticism on pediatric vaccine uptake and health outcomes. We propose a novel methodology that combines Natural Language Processing and an instrumental variable strategy that leverages the intransitivity of the social network's connections. By...

It is crucial for content providers (CPs) to appear prominently on dominant online platforms in order to attract consumer demand. Platforms often offer content providers prominence in return for a monetary compensation (e.g., a sponsored listing). We consider the case where CPs can pay the...

Small and medium-sized businesses, as well as individuals, increasingly use online crowdfunding platforms to raise funds in the fintech world. Creators of crowdfunding projects depend heavily on social networks such as Facebook to publicize their projects. Social media activities such as...