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The impact of tour service performance on tourist satisfaction and behavioral intentions : a study of Chinese tourists in Hong Kong
Chan, Andrew; Hsu, Cathy H. C.; Baum, Tom - In: Journal of travel and tourism marketing 32 (2015) 1/2, pp. 18-33
Persistent link: https://www.econbiz.de/10011312616
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The effect of service quality on customer satisfaction, loyalty, and happiness in five Asian countries
Gong, Taeshik; Yi, Youjae - In: Psychology & marketing 35 (2018) 6, pp. 427-442
Persistent link: https://www.econbiz.de/10011970145
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Deploying effective service strategy in the operations stage of high-speed rail
Chou, Jui-sheng; Kim, Changwan; Kuo, Yao-chen; Ou, Nai-chi - In: Transportation research / E : an international journal 47 (2011) 4, pp. 507-519
Persistent link: https://www.econbiz.de/10008986918
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An assessment of visitors' behavioral intentions in the Taiwan tourist night market using a multilevel and hierarchical approach
Wu, Hung-che; Cheng, Ching-chan; Hsu, Fu-sung - In: Tourism analysis : an interdisciplinary tourism & … 19 (2014) 2, pp. 185-197
Persistent link: https://www.econbiz.de/10010380893
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What e-SERVPERF in recruiting websites does affect users’ perceived value, satisfaction, and revisit intention in Korea?
Cho, Chul-Ho; Hyŏn, Chae-hun - In: Total quality management & business excellence : an … 27 (2016) 7/8, pp. 818-835
Persistent link: https://www.econbiz.de/10011581099
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Do integrated products and services increase customer satisfaction? : the case of the mobile industry in Korea
Suh, Yongyoon; Jeon, Jeonghwan - In: Total quality management & business excellence : an … 27 (2016) 11/12, pp. 1261-1276
Persistent link: https://www.econbiz.de/10011648384
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Customer acceptance of IPTV after service failure : paper presented at the 22nd Biennial Conference of the International Telecommunications Society in Seoul, South Korea, June 24-2...
Chen, Yi-Ning Katherine - 2018
As a case study of the 2017 contract breach crisis involving Chunghwa Telecom (CHT) and its IPTV service, MOD, this study inspects the synergistic influences among perceived service quality, acceptance of technology, trust, satisfaction, and consumers' post-crisis repurchase intentions. With 546...
Persistent link: https://www.econbiz.de/10012005464
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A comparative study on the effect of service quality of firms undertaking O2O commerce on customer satisfaction and repurchase intention in Korea, China and Japan
Moon, Hee-Cheol; Chung, Jae-eun - In: Journal of international trade & commerce 14 (2018) 5, pp. 115-134
Persistent link: https://www.econbiz.de/10011949496
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Critical factors affecting consumer acceptance of online health communication : an application of service quality models
Lee, Jung Wan - In: Journal of Asian finance, economics and business : JAFEB 4 (2017) 3, pp. 85-94
Persistent link: https://www.econbiz.de/10011917568
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Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon; Lee, Hyong-june - In: Journal of hospitality marketing & management 26 (2017) 6, pp. 585-605
Persistent link: https://www.econbiz.de/10011754045