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Understanding the positive and negative effects of emotional expressions in organizations : EASI does it

Kleef, Gerben A. van - In: Human relations 67 (2014) 9, pp. 1145-1164

Persistent link: https://www.econbiz.de/10010407858

The interpersonal effects of emotion intensity in customer service : perceived appropriateness and authenticity of attendants' emotional displays shape customer trust and satisfact...

Cheshin, Arik; Amit, Adi; Kleef, Gerben A. van - In: Organizational behavior and human decision processes : … 144 (2018), pp. 97-111

Persistent link: https://www.econbiz.de/10011843755

When happiness pays in negotiation : the interpersonal effects of "exit option" ; directed emotions

Pietroni, Davide; Van Kleef, Gerben A.; Rubaltelli, Enrico - In: Mind & society : adaptive behaviours under risk and … 8 (2009) 1, pp. 77-92

Persistent link: https://www.econbiz.de/10003941355

The Interpersonal Effects of Anger and Happiness on Negotiation Behavior and Outcomes

van Kleef, Gerben A.; De Dreu, Carsten K. W.; Manstead, … - 2004

How do emotions affect the opponent's behavior in a negotiation? Two experiments explored the interpersonal effects of anger and happiness. In Study 1, participants received information about the emotion (anger vs. happiness vs. no emotion) of their (fake) opponent. Participants with an angry...

Persistent link: https://www.econbiz.de/10014076144

The Interpersonal Effects of Anger and Happiness on Negotiation Behavior and Outcomes

van Kleef, Gerben A.; De Dreu, Carsten K. W.; Manstead, … - 2003

How do emotions affect the opponent's behavior in a negotiation? Two experiments explored the interpersonal effects of anger and happiness. In Study 1 participants received information about the emotion (anger vs. happiness vs. no emotion) of their (fake) opponent. Participants with an angry...

Persistent link: https://www.econbiz.de/10014118988

Culture, affect and social influence in decision-making groups

Wang, Lu; Doucet, Lorna; Northcraft, Gregory - In: National culture and groups, (pp. 147-172). 2006

Persistent link: https://www.econbiz.de/10003782977

To be or not to be trusted : the influence of media richness on defection and deception

Rockmann, Kevin W.; Northcraft, Gregory B. - In: Organizational behavior and human decision processes : … 107 (2008) 2, pp. 106-122

Persistent link: https://www.econbiz.de/10003785270

The ethical implications of virtual interaction

Rockmann, Kevin W.; Northcraft, Gregory B. - In: Ethics in groups, (pp. 101-123). 2006

Persistent link: https://www.econbiz.de/10003780525

The social effects of emotion regulation in organizations

Côté, Stéphane; Kleef, Gerben A. Van; Sy, Thomas - In: Emotional labor in the 21st century : diverse …, (pp. 79-100). 2013

Persistent link: https://www.econbiz.de/10009661156