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Perceived quality in urgent tr...
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Spain
Dienstleistungsqualität
3
Service quality
3
Spanien
3
ISO 9000:2000 certification
2
Multivariate Analyse
2
Multivariate analysis
2
consumer satisfaction
2
Beziehungsmarketing
1
Consumer behaviour
1
Consumer needs
1
Correos
1
Customer loyalty
1
Customer satisfaction
1
Ecommerce
1
General management
1
ISO 9000:2000
1
Information modelling
1
Insurance
1
Konsumentenverhalten
1
Kundenzufriedenheit
1
Measurement
1
Mehrebenenanalyse
1
Messung
1
Multi-level analysis
1
New technologies
1
Public sector organizations
1
Quality management
1
Qualitätsmanagement
1
Reisevermittler
1
Relationship marketing
1
Sports
1
Standardisierung
1
Standardization
1
Tourism
1
Tourist portal
1
Travel agency
1
Versicherung
1
calidad percibida
1
consumer needs
1
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English
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Caro, Laura Martínez
2
García, Jose Antonio Martínez
2
Martínez Caro, Laura
1
Martínez García, Jose Antonio
1
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Management decision : MD
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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Rethinking perceived service quality : an alternative to hierarchical and multidimensional models
García, Jose Antonio Martínez
;
Caro, Laura Martínez
- In:
Total quality management & business excellence : an …
21
(
2010
)
1/2
,
pp. 93-118
Persistent link: https://www.econbiz.de/10003957173
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2
Understanding customer loyalty through system dynamics : the case of a public sports service in Spain
García, Jose Antonio Martínez
;
Caro, Laura Martínez
- In:
Management decision : MD
47
(
2009
)
1
,
pp. 151-172
Persistent link: https://www.econbiz.de/10009524597
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3
Developing a multidimensional and hierarchical service quality model for the travel agency industry
Martínez Caro, Laura
;
Martínez García, Jose Antonio
- In:
Tourism management : research, policies, practice
29
(
2008
)
4
,
pp. 706-720
Persistent link: https://www.econbiz.de/10003709974
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