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~subject:"Spanien"
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PERCEPCIONES DE LOS SISTEMAS D...
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Spanien
Beschwerdemanagement
5
Complaint management
5
Spain
5
Beziehungsmarketing
4
Customer satisfaction
4
Kundenzufriedenheit
4
Relationship marketing
4
Arbeitsleistung
3
Dienstleistungsqualität
3
Job performance
3
Knowledge transfer
3
Leistungsmotivation
3
Service quality
3
Work motivation
3
Arbeitsverhalten
2
Consumer behaviour
2
Emotion
2
Führungsstil
2
Intrinsic motivation
2
Konsumentenverhalten
2
Leadership style
2
Lieferantenmanagement
2
Organizational behaviour
2
Perceived organizational support
2
Salespeople
2
Servant leadership
2
Supplier relationship management
2
Verhalten in Organisationen
2
Verkaufspersonal
2
Wissenstransfer
2
Work behaviour
2
engineers
2
intention to leave
2
political skill
2
Acquisitions and mergers
1
Age group
1
Altersgruppe
1
Arbeitsorganisation
1
Arbeitszufriedenheit
1
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Article
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English
4
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Varela Neira, Concepción
3
Vázquez Casielles, Rodolfo
3
Iglesias Argu͏̈elles, Víctor
2
Castro Casal, Carmen
1
Iglesias, Víctor
1
Neira Fontela, Edelmira
1
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Journal of financial services marketing : JFSM
1
Journal of knowledge management
1
Journal of service management
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
4
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Explaining customer satisfaction with complaint handling
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
The international journal of bank marketing : IJBM
28
(
2010
)
2
,
pp. 88-112
Persistent link: https://www.econbiz.de/10008696425
Saved in:
2
Lack of preferential treatment : effects on dissatisfaction after a service failure
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of service management
21
(
2010
)
1
,
pp. 45-68
Persistent link: https://www.econbiz.de/10003964392
Saved in:
3
The effects of customer age and recovery strategies in a service failure setting
Varela Neira, Concepción
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of financial services marketing : JFSM
15
(
2010/11
)
1
,
pp. 32-48
Persistent link: https://www.econbiz.de/10009562579
Saved in:
4
Transfer of socially complex knowledge in mergers and acquisitions
Castro Casal, Carmen
;
Neira Fontela, Edelmira
- In:
Journal of knowledge management
11
(
2007
)
4
,
pp. 58-71
Persistent link: https://www.econbiz.de/10003512756
Saved in:
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