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Quality management in hotels in the Basque country
Alvarez, M. Jesús; Jaca, Carmen; Viles, Elisabeth; … - In: International journal of quality and service sciences 4 (2012) 1, pp. 51-60
Persistent link: https://www.econbiz.de/10009552387
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On the relationship between continuous improvement programmes and their effect on quality defects : an automotive case study
Tanco, Martin; Mateo, Ricardo; Santos, Javier; Jaca, Carmen - In: Total quality management & business excellence : an … 23 (2012) 3, pp. 277-290
Persistent link: https://www.econbiz.de/10009553706
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Lean thinking with improvement teams in retail distribution : a case study
Jaca, Carmen; Santos, Javier; Errasti, Ander; Viles, … - In: Total quality management & business excellence : an … 23 (2012) 4, pp. 449-465
Persistent link: https://www.econbiz.de/10009554438
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Healthcare teamwork best practices : lessons for industry
Tanco, Martín; Jaca, Carmen; Viles, Elisabeth; Mateo, … - In: The TQM journal : the international review of … 23 (2011) 6, pp. 598-610
Persistent link: https://www.econbiz.de/10009426883
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Components of sustainable improvement systems : theory and practice
Jaca, Carmen; Viles, Elisabeth; Mateo, Ricardo; Santos, … - In: The TQM journal : the international review of … 24 (2012) 2, pp. 142-154
Persistent link: https://www.econbiz.de/10009514484
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Total quality management practices and performance outcomes in Spanish service companies
Jaca, Carmen; Psomas, Evangelos - In: Total quality management & business excellence : an … 26 (2015) 9/10, pp. 958-970
Persistent link: https://www.econbiz.de/10011440752
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The impact of total quality management on service company performance : evidence from Spain
Psomas, Evangelos L.; Jaca, Carmen - In: International journal of quality & reliability management 33 (2016) 3, pp. 380-398
Persistent link: https://www.econbiz.de/10011564132