The impact of total quality management on service company performance : evidence from Spain
Year of publication: |
2016
|
---|---|
Authors: | Psomas, Evangelos L. ; Jaca, Carmen |
Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 33.2016, 3, p. 380-398
|
Subject: | Total quality management | Spain | Company performances | Service companies | Unternehmenserfolg | Firm performance | Spanien | Qualitätsmanagement | Quality management | Dienstleistungssektor | Service industry |
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