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~subject:"Spanien"
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Spanien
Quality management
37
Qualitätsmanagement
29
Spain
21
Service quality
19
Dienstleistungsqualität
18
Standardization
14
Standardisierung
12
Customer satisfaction
11
ISO 9000 series
10
Kundenzufriedenheit
10
Beziehungsmarketing
8
ISO 9001
8
Relationship marketing
8
Consumer behaviour
7
E-commerce
7
Konsumentenverhalten
7
Balanced scorecard
5
Electronic Commerce
5
Firm performance
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ISO 9000
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Environmental management
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ISO 14001
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Management techniques
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Messung
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Performance-Messung
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Product quality
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Produktqualität
4
Quality assurance
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Standard
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Balanced Scorecard
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Business performance
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Diffusion
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Electronic Banking
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12
Spanish
1
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Casadesús, Martí
10
Bernardo, Merce
6
Marimon, Frederic
6
Karapetrovic, Stanislav
5
Heras, Iñaki
4
Petnji Yaya, Luc Honore
2
Alonso, Mar
1
Alonso-Almeida, María del Mar
1
Barnes, Stuart
1
Bernardo Vilamitjana, Mercè
1
Casadesús Fa, Martí
1
Cristóbal, Eduard
1
Gotzamani, Katerina
1
Heras Saizarbitoria, Iñaki
1
Llach, Josep
1
Saizarbitoria, Iñaki Heras
1
Simon, Alexandra
1
Valls, Jaume
1
Vidgen, Richard
1
Vouzas, Fotis
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
2
International journal of quality & reliability management
2
The TQM journal : the international review of organizational improvement
2
International journal of market research : JMRS ; the journal of the Market Research Society
1
Papeles de economía española
1
The service industries journal
1
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ECONIS (ZBW)
13
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1
The future of standardised quality management in tourism : evidence from the Spanish tourist sector
Casadesús, Martí
;
Marimon, Frederic
;
Alonso, Mar
- In:
The service industries journal
30
(
2010
)
13/14
,
pp. 2457-2474
Persistent link: https://www.econbiz.de/10008809577
Saved in:
2
Impact of e-Quality and service recovery on loyalty : a study of e-banking in Spain
Marimon, Frederic
;
Petnji Yaya, Luc Honore
;
Casadesús, …
- In:
Total quality management & business excellence : an …
23
(
2012
)
7
,
pp. 769-787
Persistent link: https://www.econbiz.de/10009625471
Saved in:
3
Certification intensity level of the leading nations in ISO 9000 and ISO 14000 standards
Marimon, Frederic
;
Casadesús, Martí
;
Heras, Iñaki
- In:
International journal of quality & reliability management
27
(
2010
)
9
,
pp. 1002-1020
Persistent link: https://www.econbiz.de/10008748993
Saved in:
4
Analysis of training programs related to quality management system : the Spanish case
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Llach, Josep
; …
- In:
International journal of quality & reliability management
34
(
2017
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10011624583
Saved in:
5
Integration of standardized management systems : does the implementation order matter?
Bernardo, Merce
;
Casadesús, Martí
;
Karapetrovic, Stanislav
- In:
International journal of operations & production …
32
(
2012
)
3
,
pp. 291-307
Persistent link: https://www.econbiz.de/10009535098
Saved in:
6
Relationships between the integration of audits and management systems : an empirical study
Bernardo, Merce
;
Casadesús, Martí
;
Karapetrovic, Stanislav
- In:
The TQM journal : the international review of …
23
(
2011
)
6
,
pp. 659-672
Persistent link: https://www.econbiz.de/10009426879
Saved in:
7
Implementing integrated management systems in chemical firms
Simon, Alexandra
;
Bernardo, Merce
;
Karapetrovic, Stanislav
- In:
Total quality management & business excellence : an …
24
(
2013
)
3
,
pp. 294-309
Persistent link: https://www.econbiz.de/10009752094
Saved in:
8
Gestión de la calidad y excelencia empresarial : pasado, presente y futuro
Bernardo Vilamitjana, Mercè
;
Heras Saizarbitoria, Iñaki
; …
- In:
Papeles de economía española
132
(
2012
),
pp. 227-238
Persistent link: https://www.econbiz.de/10009566603
Saved in:
9
Synergies in standardized management systems: some empirical evidence
Casadesús, Martí
;
Karapetrovic, Stanislav
;
Heras, Iñaki
- In:
The TQM journal : the international review of …
23
(
2011
)
1
,
pp. 73-86
Persistent link: https://www.econbiz.de/10008938681
Saved in:
10
A qualitative study on integrated management systems in a non-leading country in certifications
Bernardo, Merce
;
Gotzamani, Katerina
;
Vouzas, Fotis
; …
- In:
Total quality management & business excellence : an …
29
(
2018
)
4
,
pp. 453-480
Persistent link: https://www.econbiz.de/10011854080
Saved in:
1
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