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The role of social media in crisis management at Carnival Cruise Line

Bryce, Kathleen R. - In: Journal of business case studies 10 (2014) 3, pp. 231-238

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What counts as an apology? : exploring stakeholder perceptions in a hypothetical organizational crisis

Bentley, Joshua M. - In: Management communication quarterly : an international … 32 (2018) 2, pp. 202-232

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Well known or well liked? : the effects of corporate reputation on firm value at the onset of a corporate crisis

Wei, Jiuchang; Ouyang, Zhe; Chen, Haipeng - In: Strategic management journal 38 (2017) 10, pp. 2103-2120

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Crisis communication on social media : what types of COVID-19 messages get the attention?

Kwok, Linchi; Lee, Jungwoo; Han, Hyunjeong - In: The Cornell hospitality quarterly 63 (2022) 4, pp. 528-543

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Krisen-PR aus Sicht der Stakeholder : der Einfluss von Ursachen- und Verantwortungszuschreibungen auf die Reputation von Organisationen

Schwarz, Andreas - 2010 - 1. Aufl.

Die Erforschung strategischer Krisenkommunikation von Organisationen und ihrer Stakeholder, insbesondere hinsichtlich zentraler Einflussfaktoren auf die Reputation betroffener Organisationen, hat bislang wenig theoriegeleitete Erklärungsansätze hervorgebracht und sich vorwiegend auf empirische...

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Public relations in hyper-globalization : essential relationship management : a Japan perspective

Inoue, Takashi - 2018 - First Edition.

Introduction -- Public relations for top management in an age of hyper-globalization -- Effective stakeholder relationship management : fostering successful global leaders -- Historical growth of public relations and its development in Japan -- Standing out in the globalized crowd : brands,...