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A comparison of stochastic programming and bi-objective optimisation approaches to robust airline crew scheduling
Tam, Bassy; Ehrgott, Matthias; Ryan, David H.; Zakeri, … - In: OR spectrum : quantitative approaches in management 33 (2011) 1, pp. 49-75
Persistent link: https://www.econbiz.de/10008823025
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Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials
Helber, Stefan (contributor); Henken, Kirsten (contributor) - 2007
This paper presents a profit-oriented shift scheduling approach for inbound contact centers. The focus is on systems in which multiple agent classes with different qualifications serve multiple customer classes with different needs. We assume that customers are impatient, abandon if they have to...
Persistent link: https://www.econbiz.de/10003575481
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Parametric forecasting and stochastic programming models for call-center workforce scheduling
Gans, Noah; Shen, Haipeng; Zhou, Yong-Pin; Korolev, Nikolay - In: Manufacturing & service operations management : M & SOM 17 (2015) 4, pp. 571-588
Persistent link: https://www.econbiz.de/10011388043
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A two-stage stochastic program for multi-shift, multi-analyst, workforce optimization with multiple on-call options
Altner, Douglas S.; Rojas, Anthony C.; Servi, Leslie D. - In: Journal of scheduling 21 (2018) 5, pp. 517-531
Persistent link: https://www.econbiz.de/10011937262
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Balancing flexibility and inventory in workforce planning with learning
Valeva, Silviya; Hewitt, Mike; Thomas, Barrett W.; … - In: International journal of production economics 183 (2017), pp. 194-207
Persistent link: https://www.econbiz.de/10011641049
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A stochastic integer programming approach to reserve staff scheduling with preferences
Perreault-Lafleur, Carl; Carvalho, Margarida; … - In: International transactions in operational research : a … 32 (2025) 1, pp. 289-313
Persistent link: https://www.econbiz.de/10014637161
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Order fulfillment under pick failure in omnichannel ship-from-store programs
Das, Sagnik; Ravi, R; Sridhar, Srinath - In: Manufacturing & service operations management : M & SOM 25 (2023) 2, pp. 508-523
Persistent link: https://www.econbiz.de/10014302123
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MRP zur Materialplanung für Kreislaufprozesse : Optimierung von Absicherungsstrategien gegen Bedarfs- und Versorgungsrisiken
Gotzel, Christian - 2010 - 1. Aufl.
Persistent link: https://www.econbiz.de/10003836872
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Stochastic modeling and optimization of manufacturing systems and supply chains
Shanthikumar, J. George (ed.); Buzacott, John A. (honouree) - 2003
Persistent link: https://www.econbiz.de/10001783671
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Stochastic optimization methods for supply chains with perishable products
Völkel, Michael A. - 2020
Persistent link: https://www.econbiz.de/10012250245