Gwalior is a settlement in Madhya Pradesh with a few salient features which project the urban image of Gwalior differently as compared to its morphogenetic characters. The major changes that have occurred in Gwalior city are created by two major trends: (1) The relocation of shopping, industry...

The Malcolm Baldrige National Quality Award (MBNQA) is well known to assess quality and business processes in a variety of sectors, including government. In this study, we investigate the relationship between aspects of the MBNQA’s leadership triad and knowledge management in an e-government...