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An exploratory study of retail sales employees' service sabotage : examining the impact of emotional exhaustion and organizational support
Edmondson, Diane R.; Matthews, Lucy M.; Ward, Cheryl B. - In: Journal of global scholars of marketing science : … 29 (2019) 1, pp. 63-77
Persistent link: https://www.econbiz.de/10012257883
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Overcoming emotional exhaustion in a sales setting
Matthews, Lucy M.; Edmondson, Diane R. - In: Journal of global scholars of marketing science : … 30 (2020) 3, pp. 229-239
Persistent link: https://www.econbiz.de/10012257940
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A meta-analytic review of emotional exhaustion in a sales context
Edmondson, Diane R.; Matthews, Lucy M.; Ambrose, Scott C. - In: Journal of personal selling & sales management : JPSSM 39 (2019) 3, pp. 275-286
Persistent link: https://www.econbiz.de/10012200887
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The price of success : balancing the effects of entrepreneurial commitment, work-family conflict and emotional exhaustion on job satisfaction
McDowell, William C.; Matthews, Lucy M.; Matthews, Ryan L. - In: International entrepreneurship and management journal 15 (2019) 4, pp. 1179-1192
Persistent link: https://www.econbiz.de/10012315198
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The role of grit and emotional exhaustion in the selling process
Matthews, Lucy M.; Edmondson, Diane R. - In: Journal of business-to-business marketing 29 (2022) 3/4, pp. 239-246
Persistent link: https://www.econbiz.de/10013417374
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Are business-to-business employees more engaged or burned out amid a global health crisis : a comparative study
Edmondson, Diane R.; Matthews, Lucy M. - In: Journal of business-to-business marketing 29 (2022) 2, pp. 87-98
Persistent link: https://www.econbiz.de/10013359013