Purpose – The aim of this paper is to examine when it is appropriate to provide dedicated support for a sales activity, and in cases where support is desirable, to explore the choice between core team support and external support. Design/methodology/approach – Sales transactions typically...

Purpose – The purpose of this paper is to explore the impact of management practices – specifically, high‐performance work practices (HPWPs) – on employee burnout. Two potential mediating mechanisms that counterbalance each other in the development of burnout are compared: a critical...

Purpose – The purpose of this paper is to examine causal relationships between role stress, customer orientation, selling orientation, and job performance of retail salespeople. Design/methodology/approach – The sample ( n =259) was salespeople in eight units of a national department store...

Purpose – This study aims to compare the experiences of workers who perceive themselves as both targets and aggressors (aggressor‐targets) with the experiences of other workers. Design/methodology/approach – The paper reports on the results of a cross‐sectional self‐report...

Purpose – The purpose of this paper is to test a process model of coping with job loss by examining the impact of distal to proximal variable sets for incrementally explaining two distinct subjective well‐being variables: life satisfaction and unemployment stigma. A second purpose is to test...

Purpose – The purpose of this paper is to examine the relationship between religiosity and the feeling of work stress, as represented by Muslim attitudes towards the religiosity scale. Design/methodology/approach – A sample of 212 employees from the United Arab Emirates participated in the...

Examines mood state stress responses among a sample of Australian hospitality industry employees, together with relevant personality and attitudinal measures. Finds that high work satisfaction was associated with the major prominent mood states of cheerfulness and enthusiasm, whereas low work...

Much current Japanese popular discussion centres around the sudden death, at an early age, of Japan′s hard‐working white‐collar workers: karoshi – death from overwork – or Salaryman′s Sudden Death Syndrome. Officially it does not exist as the Government and big business are hesitant...

To examine the relationship between monochronic work behavior (behavior that minimizes interruptions on the job) and Type A behavior, 147 faculty members of a midsized private university responded to a set of questionnaires which measured monochronic work behaviors, Type A behavior,...

Stress has been largely addressed from an individual perspective yet a strategic initiative on stress can only be achieved by understanding stress as part of the fabric of organisation life. Organisation membership and work require psychological adaptations by individuals in order to accommodate...