Purpose – The aim of this paper is to examine when it is appropriate to provide dedicated support for a sales activity, and in cases where support is desirable, to explore the choice between core team support and external support. Design/methodology/approach – Sales transactions typically...

Purpose – The purpose of this paper is to examine causal relationships between role stress, customer orientation, selling orientation, and job performance of retail salespeople. Design/methodology/approach – The sample ( n =259) was salespeople in eight units of a national department store...

Purpose – The purpose of this paper is to explore the impact of management practices – specifically, high‐performance work practices (HPWPs) – on employee burnout. Two potential mediating mechanisms that counterbalance each other in the development of burnout are compared: a critical...

Examines mood state stress responses among a sample of Australian hospitality industry employees, together with relevant personality and attitudinal measures. Finds that high work satisfaction was associated with the major prominent mood states of cheerfulness and enthusiasm, whereas low work...

Much current Japanese popular discussion centres around the sudden death, at an early age, of Japan′s hard‐working white‐collar workers: karoshi – death from overwork – or Salaryman′s Sudden Death Syndrome. Officially it does not exist as the Government and big business are hesitant...

To examine the relationship between monochronic work behavior (behavior that minimizes interruptions on the job) and Type A behavior, 147 faculty members of a midsized private university responded to a set of questionnaires which measured monochronic work behaviors, Type A behavior,...

Stress has been largely addressed from an individual perspective yet a strategic initiative on stress can only be achieved by understanding stress as part of the fabric of organisation life. Organisation membership and work require psychological adaptations by individuals in order to accommodate...

Project management has become a common organisational approach to manage complex projects. Despite its popularity, few studies have used a human resource perspective to understand the behavioural dimensions of the project manager. This study reports an empirical investigation on some of the...