Purpose – By studying the leadership role of management and faculty in a Pakistani University to find out gaps in the delivery of technology integrated services in enrolment and advisory capacity offered at the beginning of every new term at the University of Central Punjab in Lahore,...

Purpose – The purpose of this paper is to discuss the differing views of the students studying in private universities in Pakistan about quality and the gap that exists between their expectations and actual experiences from the services provided. Design/methodology/approach – The research...