Leadership, empowerment and customer satisfaction in teaching institutions
Year of publication: |
2011
|
---|---|
Authors: | Arif, Seema ; Ilyas, Maryam |
Other Persons: | Sinha, Madhav (ed.) |
Published in: |
The TQM Journal. - Emerald Group Publishing Limited, ISSN 1754-274X, ZDB-ID 2420151-0. - Vol. 23.2011, 4, p. 388-402
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Perception of quality services | Leadership | Empowerment | Student satisfaction | Student loyalty | Customer satisfaction | Pakistan |
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