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Understanding the characteristics of effective professors : the student's perspective

Gruber, Thorsten; Reppel, Alexander; Voss, Roediger - In: Journal of marketing for higher education 20 (2010) 2, pp. 175-190

Persistent link: https://www.econbiz.de/10008859430

Examining student satisfaction with higher education services : using a new measurement tool

Gruber, Thorsten; Fuß, Stefan; Voss, Roediger; … - In: International journal of public sector management : IJPSM 23 (2010) 2, pp. 105-123

Persistent link: https://www.econbiz.de/10008652342

Investigating the influence of professor characteristics on student satisfaction and dissatisfaction : a comparative study

Gruber, Thorsten; Lowrie, Anthony; Brodowsky, Glen H.; … - In: Journal of marketing education : JME 34 (2012) 2, pp. 165-178

Persistent link: https://www.econbiz.de/10009582112

Examining student satisfaction with higher education services

Gruber, Thorsten; Fuß, Stefan; Voss, Roediger; … - In: International Journal of Public Sector Management 23 (2010) 2, pp. 105-123

Purpose – This paper aims to investigate how students perceive the services they are offered at a German university and how satisfied they are with them. Design/methodology/approach – An evaluation study using a new tool to measure 15 dimensions of student satisfaction at an institutional...

Persistent link: https://www.econbiz.de/10014799049

Hochschulen als Dienstleister brauchen dienstleistungsorientierte Messansätze der Studienzufriedenheit

Voss, Rödiger; Gruber, Thorsten - In: Hochschulmarketing, (pp. 31-62). 2009

Persistent link: https://www.econbiz.de/10003839407

Service recovery in higher education : does national culture play a role?

Gruber, Thorsten; Chowdhury, Ilma Nur; Reppel, Alexander E. - In: Journal of marketing management : MM 27 (2011) 11/12, pp. 1261-1293

Persistent link: https://www.econbiz.de/10009387528