Gruber, Thorsten; Fuß, Stefan; Voss, Roediger; … - In: International Journal of Public Sector Management 23 (2010) 2, pp. 105-123
Purpose – This paper aims to investigate how students perceive the services they are offered at a German university and how satisfied they are with them. Design/methodology/approach – An evaluation study using a new tool to measure 15 dimensions of student satisfaction at an institutional...