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The effects of two-way communication and chat service usage on consumer attitudes in the e-commerce retailing sector
Mero, Joel - In: Electronic markets : the international journal on … 28 (2018) 2, pp. 205-217
Persistent link: https://www.econbiz.de/10011890102
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An empirical research study to understand the relationship between buyers and digital store
Kenge, Rohit; Khan, Zafar - In: International journal of business performance … 23 (2022) 3, pp. 323-346
Persistent link: https://www.econbiz.de/10013440078
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Antecedents of store loyalty among Chinese customers
Chu, Yun; Vásquez Párraga, Arturo; Ma, Jianyu - In: International journal of business 23 (2018) 2, pp. 151-165
Persistent link: https://www.econbiz.de/10011863694
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Technology readiness in a B2B online retail context : an examination of antecedents and outcomes
Vize, Róisín; Coughlan, Joseph; Kennedy, Aileen; … - In: Industrial marketing management : the international … 42 (2013) 6, pp. 909-918
Persistent link: https://www.econbiz.de/10010211252
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Study on the impact of fresh food e-commerce logistics service quality on customer satisfaction, customer trust, and repurchase intention
Zhou, Huizhuo; Xing, Xiaoyu - In: Journal of international trade & commerce 18 (2022) 5, pp. 19-35
Persistent link: https://www.econbiz.de/10013483278
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Customers’ attribution of blame in chain store settings : the perspectives of relationship orientation
Chen, Yi-Mu; Huang, Tseng-Lung - In: Journal of relationship marketing : innovations & … 14 (2015) 3, pp. 220-238
Persistent link: https://www.econbiz.de/10011383851
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Quality of channel integration and customer loyalty in omnichannel retailing : the mediating role of customer engagement and relationship program receptiveness
Gao, Mengjia; Huang, Lin - In: Journal of retailing and consumer services 63 (2021), pp. 1-11
Persistent link: https://www.econbiz.de/10012665902
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The effects of relationship benefit on relationship quality and store loyalty from convergence environments : NPS analysis and moderating effects
Jang, Jae Hun; Kim, Sam Won; Lee, Yang Sun; Kim, Jongsung - In: Electronic commerce research 13 (2013) 3, pp. 291-315
Persistent link: https://www.econbiz.de/10010221239
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The influence of a retail store manager in developing frontline employee brand relationship, service performance and customer loyalty
Jung, Jin Ho; Yoo, Jay Jaewon; Arnold, Todd J. - In: Journal of business research : JBR 122 (2021), pp. 362-372
Persistent link: https://www.econbiz.de/10012420421
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Antecedents to customer dependency in buyer-seller relationship : a BOP retailer investigation
Koul, Surabhi; Sinha, P. K.; Mishra, Hari Govind - In: Global business review 17 (2016) 3, pp. 610-629
Persistent link: https://www.econbiz.de/10011602857