SUMMARY -- PREFACE -- Chapter 1: Introduction -- PART I: WHAT IS SERVITIZATION AND WHAT ARE ADVANCED SERVICES -- Chapter 2: Servitization, advanced services, and outcomes -- Chapter 3: Capturing value for advanced services -- Chapter 4: Organising to deliver advanced services -- PART II: WHY...

In the aerospace industry competitive advantage is searched through product innovation. This paper sets out to explore the effects that relationship development in the commercial aerospace supply chains have on innovation and competitive advantage. A perspective of supply chains as complex...