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Systemtheorie
Customer satisfaction
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S-D logic research directions and opportunities : the perspective of systems, complexity and engineering
Ng, Irene
;
Badinelli, Ralph D.
;
Polese, Francesco
;
Di …
- In:
Marketing theory
12
(
2012
)
2
,
pp. 213-217
Persistent link: https://www.econbiz.de/10009571596
Saved in:
2
Viable service systems and decision making in service management
Badinelli, Ralph D.
;
Barile, Sergio
;
Ng, Irene
;
Polese, …
- In:
Journal of service management
23
(
2012
)
4
,
pp. 498-526
Persistent link: https://www.econbiz.de/10009619537
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