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The critical factors for implementing the quality system of ISO/TS 16949 in automobile parts industry in Taiwan
Yeh, Tsu-ming; Pai, Fan-yun; Huang, Kai-i - In: Total quality management & business excellence : an … 24 (2013) 3, pp. 355-373
Persistent link: https://www.econbiz.de/10009752083
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Methods for determining areas for improvement based on the design of customer surveys
Yang, Ching-chow; Yang, King-jang; Yeh, Tsu-ming; Pai, … - In: The service industries journal 29 (2009) 1/2, pp. 143-154
Persistent link: https://www.econbiz.de/10003849578
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Effective implementation for introducing ISO/TS 16949 in semiconductor manufacturing industries
Pai, Fan-yun; Yeh, Tsu-ming - In: Total quality management & business excellence : an … 24 (2013) 4, pp. 462-478
Persistent link: https://www.econbiz.de/10009752071
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The analysis of the implementation status of Six Sigma : an empirical study in Taiwan
Yang, King-Jang; Yeh, Tsu-Ming; Pai, Fan-Yun; Yang, … - In: International journal of six sigma and competitive … 4 (2008/09) 1, pp. 60-80
Persistent link: https://www.econbiz.de/10003733336
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Classifying restaurant service quality attributes by using Kano model and IPA approach
Pai, Fan-Yun; Yeh, Tsu-Ming; Tang, Cheng-Yeh - In: Total quality management & business excellence : an … 29 (2018) 3, pp. 301-328
Persistent link: https://www.econbiz.de/10011854059