Purpose – The primary purpose of this paper is to assess and review fixed‐line telecom customers' perception of the quality of after‐sales services provided by Ethiopian Telecom. Design/methodology/approach – The paper was conducted on telecom customers who are in Addis Ababa using...

Purpose – The primary purpose of this paper is to assess and review fixed-line telecom customers' perception of the quality of after-sales services provided by Ethiopian Telecom. Design/methodology/approach – The paper was conducted on telecom customers who are in Addis Ababa using...