Assessment of after‐sales service behaviors of Ethiopia Telecom customers
Year of publication: |
2010
|
---|---|
Authors: | Mouly Potluri, Rajasekhara ; Hawariat, Hailemichael W. |
Published in: |
African Journal of Economic and Management Studies. - Emerald Group Publishing Limited, ISSN 2040-0713, ZDB-ID 2551402-7. - Vol. 1.2010, 1, p. 75-90
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | After‐sales service | Customer satisfaction | Service failures | Ethiopia | Telecommunication services |
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