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Technology-based self-service and its impact on service firm performance : a resource-based perspective
Wang, Jinhui - 2007
Persistent link: https://www.econbiz.de/10003665881
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Ghosts in the machine : how marketing and human capital investments enhance customer growth when innovative services leverage self-service technologies
Saldanha, Terence J. V.; Kathuria, Abhishek; Khuntia, Jiban - In: Information systems research : ISR 33 (2022) 1, pp. 76-109
Persistent link: https://www.econbiz.de/10013188305
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I centri commerciali : promozione, realizzazione, gestione ; aspetti amministrativi, immobiliari, commerciali
Beltramini, Enrico; Taylor, Tony - 1993 - 1. ed
Persistent link: https://www.econbiz.de/10000873684
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Die Akzeptanz der technikgestützten Selbstbedienung im Privatkundengeschäft von Universalbanken
Oehler, Andreas - 1990
Persistent link: https://www.econbiz.de/10000087824
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Why self-service often fails : the significance of the customer and the implications for process design
Johansson, Wayne C. - 2004
Persistent link: https://www.econbiz.de/10003566759
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Warteschlangenmanagement in Selbstbedienungsrestaurants : erste Ergebnisse einer theoretischen Analyse des Warteschlangen-Routing
Gössinger, Ralf - In: Dienstleistungskolloquium am 21.04.2005 an der …, (pp. 97-114). 2005
Persistent link: https://www.econbiz.de/10003207881
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Adoption technologiebasierter Self-Service-Innovationen : Analyse der Wirkungsmechanismen im Entscheidungsprozess der Konsumenten
Harms, Ann-Kathrin - 2002 - 1. Aufl
Persistent link: https://www.econbiz.de/10001658211