Narrow search
Showing 1 - 6 of 6
Cover Image
Determining critical levels for quality dimensions in service firms : with special empirical focus on the employee resource
Paltschik, Mikael - 1987
Persistent link: https://www.econbiz.de/10000738050
Cover Image
Different comparison standards as determinants of service quality
Liljander, Veronica - In: Dienstleistungsmarketing : eine Bestandsaufnahme ; …, (pp. 127-149). 1993
Persistent link: https://www.econbiz.de/10001284700
Cover Image
A comparison of episode performance and relationship performance for a discrete service
Strandvik, Tore - In: Dienstleistungsmarketing : Konzeptionen und Anwendungen, (pp. 111-139). 1995
Persistent link: https://www.econbiz.de/10001288146
Cover Image
Customer relationship dissolution : what do we know and what do we need to know?
Strandvik, Tore (contributor); Holmlund, Maria (contributor) - 2000 - [Elektronische Ressource]
Persistent link: https://www.econbiz.de/10001536560
Cover Image
Critical incidents in business relationships
Holmlund, Maria; Strandvik, Tore - 1999
Persistent link: https://www.econbiz.de/10001543505
Cover Image
Customer needing : conceptualising industrial service from a customer perspective
Strandvik, Tore (contributor); Holmlund, Maria (contributor) - 2008
Persistent link: https://www.econbiz.de/10003709357