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The effect of emotional climates in leader-follower and employee-customer relationships in a service context
Spiess, Janice Karen Ashia - 2011
Persistent link: https://www.econbiz.de/10009489308
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Linking change-oriented organizational citizenship behavior to turnover intention : effects of servant leadership and career commitment
Li, Yue; Xie, Wei - In: Public personnel management 51 (2022) 1, pp. 3-23
Persistent link: https://www.econbiz.de/10013257942
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Does servant leadership affect organisational citizenship behaviour? : mediating role of affective commitment and moderating role of role identity of young volunteers in non-profit...
Ngah, Nor Syamaliah; Abdullah, Nor Liza; Mohd Suki, Norazah - In: Leadership & organization development journal 44 (2023) 6, pp. 681-701
Persistent link: https://www.econbiz.de/10014381252
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Servant leadership, volunteer retention, and organizational citizenship behavior in nonprofit organizations : examining the mediating role of job satisfaction
Ngah, Nor Syamaliah; Abdullah, Nor Liza; Mohd Suki, Norazah - In: Nonprofit and voluntary sector quarterly : journal of … 51 (2022) 5, pp. 1031-1053
Persistent link: https://www.econbiz.de/10013391999
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Is organizational citizenship behavior an attractive behavior for managers? : a Kano model approach
Salehzadeh, Reza; Shahin, Arash; Kazemi, Ali; Barzoki, … - In: The journal of management development 34 (2015) 5, pp. 601-620
Persistent link: https://www.econbiz.de/10011350538
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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Consumers' adoption of information services
McKenna, Brad; Tuunanen, Tuure; Gardner, Lesley - In: Information & management : the internat. journal of … 50 (2013) 5, pp. 248-257
Persistent link: https://www.econbiz.de/10009764913
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A conceptual model for measuring the service quality of shared services organizations
Röder, Stefan; Keuper, Frank - In: Finance bundling and finance transformation : shared …, (pp. 253-271). 2013
Persistent link: https://www.econbiz.de/10010252979
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10000974642
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Kulturabhängiges Qualitätserleben direkter Kunde-Mitarbeiter-Kommunikation
Mang, Paul - 1998
Persistent link: https://www.econbiz.de/10012699714