Service quality : new directions in theory and practice
eds.: Roland T. Rust ...
| Year of publication: |
1994
|
|---|---|
| Other Persons: | Rust, Roland T. (ed.) |
| Publisher: |
Thousand Oaks, Calif [u.a.] : Sage Publications |
| Subject: | Qualitätsmanagement | Quality management | Produktqualität | Product quality | USA | United States | Dienstleistungssektor | Service industry | Dienstleistungsqualität | Service quality | Theorie | Theory | Servicepolitik | Verbraucherzufriedenheit | Dienstleistungsbetrieb | Kundendienst | Qualitätskontrolle |
| Description of contents: | Table of Contents [gbv.de] ; Table of Contents [loc.gov] ; Description [loc.gov] |
Online Resource
| Extent: | IX, 289 S graph. Darst 23 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Aufsatzsammlung |
| Language: | English |
| Notes: | Literaturangaben |
| ISBN: | 0-8039-4920-0 ; 0-8039-4919-7 |
| Classification: | Marketing ; Dienstleistungen: Allgemeines |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10000347620