general appointment-based services with walk-ins …

perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project … management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the …

IT infrastructure outsourcing arrangements involve multiple services and processes. Supporting a service often impact … the efficiency, effectiveness and performance of other related services. Such interdependencies pose significant … treating IT services as essentially independent is optimal only in limited settings where service provider and customer are …

Grundlagen Dienstleistungsinnovation -- Dienstleistungsinnovationsteilsystem „Service Engineering … organisatorische Strukturen für die Dienstleistungsinnovation gestaltet werden können. Die verschiedenen Aufgaben der … Dienstleistungsinnovation werden über Rollen beschrieben und in einen konsistenten Zusammenhang gebracht. Dabei bilden die Themen „Service …