1 Introduction -- I: Design Fields -- 2 Business Process Oriented Knowledge Management -- 3 Motivation and Competence for Knowledge Management -- 4 Intellectual Capital -- 5 Knowledge Management Tools -- II: Survey -- 6 Benchmarking Survey Results -- III: Case Studies -- 7 Knowledge Management:...

By Leif Edvinsson Professor of Intellectual Capital University of Lund Lund, Sweden In a marketplace, characterized by the growing importance of intangibles and knowledge, as we have not only in Europe today, it has become more and more evident how important knowledge management and Intellectual...