O'Shaughnessy, John - 2002
1. The Scope of Emotion in Marketing2. Generating Emotion: Value Systems, Emotive Stimuli, and Appraisal3. Generating Emotion: Beliefs and Wishes4. Generating Emotion: Emotional Responses5. Predicting, Changing, and Influencing Emotional Responses6. Branding and Emotion7. Emotion in Building...