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The sequential logic of quality constructs in sales business relationships : model and findings
Ferro-Soto, Carlos; Padín, Carmen; Svensson, Göran; … - In: International journal of procurement management 19 (2024) 4, pp. 473-498
Persistent link: https://www.econbiz.de/10015064916
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Enhancing consumers' repurchase intention in peer-to-peer accommodation following a dual processing model : a principal-agent perspective
Wang, Xuequn; Huang, Songshan; Kim, Eunjung; Xu, Jian - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1127-1149
Persistent link: https://www.econbiz.de/10014582439
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Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin - 1998
Persistent link: https://www.econbiz.de/10000646036
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Servicepolitik als Mittel zur Erhöhung der Kundenzufriedenheit und -bindung in Banken
Brinkmann, Thomas - 1998
Persistent link: https://www.econbiz.de/10013444962
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Trust as the Key to Loyalty in Business-to-Consumer Exchanges : Trust Building Measures in the Banking Industry
Ebert, Tara - 2009
empirically. The findings show that reputation and perceived security of a bank are the two key factors in trust building. The … consumer trust building by banks. …Tara Ebert investigates what trust building measures in the banking industry should comprise. The author presents new …
Persistent link: https://www.econbiz.de/10013522850
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Trust as the key to loyalty in business-to-consumer exchanges : trust building measures in the banking industry
Ebert, Tara - 2009 - 1. ed.
Persistent link: https://www.econbiz.de/10003804051
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Das Qualitative Zufriedenheitsmodell : (QZM)
Stauss, Bernd - 1995
Persistent link: https://www.econbiz.de/10000564872
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Integriertes Kunden-, Kanal- und Partnermanagement in der Finanzdienstleistungsbranche
Kreyer, Nina - 2006
Persistent link: https://www.econbiz.de/10003284167
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Innovationsprozess im Privatkundengeschäft : Bedeutung der Kundenorientierung bei Innovationen von Finanzdienstleistern
Fischer, Andreas - 2007 - 1. Aufl.
Persistent link: https://www.econbiz.de/10012251187
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The Impact of Culture on Relationship Marketing in International Services : A Target Group-Specific Analysis in the Context of Banking Services
Schumann, Jan H. - 2009
The dramatic increase in global trade confronts service firms with the challenge of adapting their services to the varying requirements of customers in different cultures. Jan H. Schumann focuses on three relationship marketing issues that are of relevance for both academics and practitioners:...
Persistent link: https://www.econbiz.de/10013521277