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Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context

Wangenheim, Florian von (contributor); … - 2001

Persistent link: https://www.econbiz.de/10001709424

Direct and moderated effects of customer satisfaction on two dimensions of loyalty in a business-to-business context

Wangenheim, Florian von - 2001

Persistent link: https://www.econbiz.de/10013441018

Implementing market segmentation using full-refund and no-refund customer returns policies in a dual-channel supply chain structure

Chen, Jing; Bell, Peter C. - In: International journal of production economics 136 (2012) 1, pp. 56-66

Persistent link: https://www.econbiz.de/10009503680

Bedingungen und Folgen der Kundenorientierung im persönlichen Verkauf

Horsmann, Claes - 2005 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003042102

Customer Satisfaction Towards the Services Rendered by Superstore Retailers

Brar, Vinaydeep - 2018

This paper presents a study of customer satisfaction towards the services rendered by superstore retailers. A non-probability convenience sampling technique was used to collect the data from the respondents. The respondents were 200 customers of DMart, Pune. The responses of the respondents have...

Persistent link: https://www.econbiz.de/10012921493