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Customer anger and incentives for quality provision
Heyes, Anthony; Kapur, Sandeep - 2012
Persistent link: https://www.econbiz.de/10009670844
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Analyse des Nachkaufverhaltens als Folge der Zufriedenheit mit Finanzdienstleistungen
Breyer, Martin - 1998
Persistent link: https://www.econbiz.de/10000646036
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The sequential logic of quality constructs in sales business relationships : model and findings
Ferro-Soto, Carlos; Padín, Carmen; Svensson, Göran; … - In: International journal of procurement management 19 (2024) 4, pp. 473-498
Persistent link: https://www.econbiz.de/10015064916
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Decision of suppliers and consumers of credence good in quality food markets
Kumar, Manoj - In: International journal of food and beverage … 1 (2016) 2, pp. 49-62
Persistent link: https://www.econbiz.de/10011592082
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Enhancing consumers' repurchase intention in peer-to-peer accommodation following a dual processing model : a principal-agent perspective
Wang, Xuequn; Huang, Songshan; Kim, Eunjung; Xu, Jian - In: Journal of travel research : a quarterly publication of … 63 (2024) 5, pp. 1127-1149
Persistent link: https://www.econbiz.de/10014582439
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Kundenmanagement als Erfolgsfaktor : Grundlagen des Tourismusmarketing
Hinterhuber, Hans H. (ed.); Bieger, Thomas (contributor) - 2004
Persistent link: https://www.econbiz.de/10001810504
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Kundenzufriedenheit im Tourismus : Entstehung, Messung und Sicherung mit Beispielen aus der Hotelbranche
Dreyer, Axel; Dehner, Christian - 1998
Persistent link: https://www.econbiz.de/10014267858
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The varying roles of governance mechanisms on ex-post transaction costs and relationship commitment in buyer-supplier relationships
Shahzad, Khuram; Ali, Tahir; Takala, Josu; Helo, Petri; … - In: Industrial marketing management : the international … 71 (2018), pp. 135-146
Persistent link: https://www.econbiz.de/10011871430