Purpose – The purpose of this paper compares the experience of organizations in Australia and Singapore with respect to the multidimensionality of TQM and its relationship with quality performance and innovation performance. Design/methodology/approach – A survey was initially conducted in...

Over the last decade, Australian organisations have embraced total quality management (TQM) as an effective management philosophy. However, a recent report indicated that there is little evidence of leading Australian researchers working on quality and related areas. Moreover, the perception is...

This empirical study examines the relationship between total quality management (TQM) and innovation performance and compares the nature of this relationship against quality performance. The empirical data were obtained from a survey of 194 managers in Australian industry encompassing both...

The importance of the logistics function has increased dramatically at many firms as comparative priorities have shifted from production quality to delivery and flexibility. At the same time, however, there have been few comprehensive studies on the implementation of TQM practices in the...

Addresses the key question of whether there is a link between quality management practices and innovation performance. Presents an empirical case study of a large manufacturing firm in Australia that has been successfully maintaining its competitive advantage and growth. Analysis of the research...

The aim of this paper is to explore the reasons why businesses, having adopted total quality management (TQM), fail to sustain their reforms over time. In order to gain insights into the pressures that, despite good intentions, can make full implementation of TQM problematic, a case study...