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~subject:"Tourenplanung"
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Fair Dynamic Routing in Large-...
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Tourenplanung
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Ward, Amy R.
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Operations research
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Manufacturing & service operations management : M & SOM
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Production and operations management : an international journal of the Production and Operations Management Society
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ECONIS (ZBW)
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Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
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2
Threshold routing to trade off waiting and call resolution in call centers
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Manufacturing & service operations management : M & SOM
16
(
2014
)
2
,
pp. 220-237
Persistent link: https://www.econbiz.de/10010367159
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3
Routing and staffing when servers are strategic
Gopalakrishnan, Ragavendran
;
Doroudi, Sherwin
;
Ward, Amy R.
- In:
Operations research
64
(
2016
)
4
,
pp. 1033-1050
Persistent link: https://www.econbiz.de/10011538594
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4
Staffing, routing, and payment to trade off speed and quality in large service systems
Zhan, Dongyuan
;
Ward, Amy R.
- In:
Operations research
67
(
2019
)
6
,
pp. 1738-1751
Persistent link: https://www.econbiz.de/10012146927
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