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Tourism
Customer satisfaction
15,533
Kundenzufriedenheit
13,950
Service quality
6,569
Dienstleistungsqualität
6,386
Consumer behaviour
5,776
Relationship marketing
5,655
Konsumentenverhalten
5,617
Beziehungsmarketing
5,616
customer satisfaction
1,299
Satisfaction
1,116
Customer service
1,083
Service innovation
1,064
Job satisfaction
1,041
Arbeitszufriedenheit
1,039
Online-Handel
1,035
Online retailing
1,032
Kundenservice
1,025
Qualitätsmanagement
947
Quality management
921
Urlaubsverhalten
891
Holiday behaviour
890
Dienstleistungssektor
859
Service industry
847
Electronic Commerce
840
E-commerce
821
Emotion
812
Beschwerdemanagement
787
Complaint management
785
Dienstleistungsinnovation
769
Innovation
764
Vertrauen
727
Confidence
726
Einzelhandel
697
Retail trade
693
Brand image
684
Hotel industry
681
Hotellerie
677
Markenimage
677
Tourismus
675
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691
German
6
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Han, Heesup
11
Su, LuJun
7
So, Kevin Kam Fung
6
Wong, IpKin Anthony
6
Prayag, Girish
5
Jauhari, Vinnie
4
Kozak, Metin
4
Mostafa Rasoolimanesh, S.
4
Petrick, James F.
4
Rather, Raouf Ahmad
4
Sirgy, M. Joseph
4
Uysal, Muzaffer
4
Al-Ansi, Amr
3
Albayrak, Tahir
3
Alrawadieh, Ziad
3
Anh Thi Tu Le
3
Bogicevic, Vanja
3
Bruwer, Johan
3
Chen, Chun-Chu
3
Coromina, Lluís
3
Disegna, Marta
3
Gulid, Nak
3
Ha Nam Khanh, Giao
3
Ha Thu Nguyen
3
Hsu, Maxwell K.
3
Huang, Yinghua
3
Hyun, Sunghyup Sean
3
Lai, Ivan K. W.
3
Lee, Choong-Ki
3
Lee, Jin-soo
3
León, Carmelo Javier
3
Li, Xiang
3
Loureiro, Sandra Maria Correia
3
Martin, Drew
3
Moon, Hyoungeun
3
Muskat, Birgit
3
Neuts, Bart
3
Nijkamp, Peter
3
Pearce, Philip
3
Prats, Lluís
3
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Hochschule Luzern / Wirtschaft
1
Universität Rostock / Ostseeinstitut für Marketing, Verkehr und Tourismus
1
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Tourism management : research, policies, practice
52
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
40
Journal of travel and tourism marketing
37
Tourism management perspectives : TMP
35
Tourism review
15
International journal of leisure and tourism marketing : IJLTM
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
14
Tourism analysis : an interdisciplinary tourism & hospitality journal
14
Journal of destination marketing & management
13
Journal of hospitality and tourism insights
13
Journal of business research : JBR
12
Journal of vacation marketing
12
International journal of contemporary hospitality management
11
The service industries journal
9
Tourism and hospitality research : THR
9
Cogent business & management
8
Tourism economics : the business and finance of tourism and recreation
8
International Journal of Culture, Tourism and Hospitality Research
7
International journal of hospitality management
7
Enlightening tourism : ET ; a pathmaking journal
6
EuroMed journal of business
6
Journal of Islamic marketing
6
Journal of vacation marketing : an international journal
6
Tourism and hospitality research : the surrey quarterly review
6
Tourism planning & development
6
Worldwide Hospitality and Tourism Themes
6
Journal of hospitality marketing & management
5
Journal of retailing and consumer services
5
The TQM journal : the international review of organizational improvement
5
Tourism Management Perspectives
5
Administrative Sciences : open access journal
4
Economic research
4
International Journal of Contemporary Hospitality Management
4
International journal of event and festival management
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
Service business
4
UTMS journal of economics / University of Tourism and Management : international, multidisciplinary journal for the area of south and southeastern Europe
4
Annals of tourism research : ATR ; a social sciences journal
3
Asia Pacific journal of marketing and logistics
3
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ECONIS (ZBW)
672
Other ZBW resources
26
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1
Developing a forest-based wellbeing tourism product together with customers : an ethnographic approach
Konu, Henna
- In:
Tourism management : research, policies, practice
49
(
2015
),
pp. 1-16
Persistent link: https://www.econbiz.de/10011312737
Saved in:
2
Exploring adaptivity in service development : the case of mobile platforms
Basoglu, Nuri
;
Daim, Tugrul U.
;
Polat, Ebru
- In:
The journal of product innovation management : an …
31
(
2014
)
3
,
pp. 501-515
Persistent link: https://www.econbiz.de/10010359038
Saved in:
3
Service system transformation through service design : linking analytical dimensions and service design approaches
Koskela-Huotari, Kaisa
;
Patrício, Lia
;
Zhang, Jie
; …
- In:
Journal of business research : JBR
136
(
2021
),
pp. 343-355
Persistent link: https://www.econbiz.de/10012663303
Saved in:
4
Influence of experiences on memories, satisfaction and behavioral intentions : a study of creative tourism
Ali, Faizan
;
Ryu, Kisang
;
Kashif Hussain
- In:
Journal of travel and tourism marketing
33
(
2016
)
1/3
,
pp. 85-100
Persistent link: https://www.econbiz.de/10011484657
Saved in:
5
Tourism destinations : antecedents to customer satisfaction and positive word-of-mouth
Abubakar, Binta
;
Mavondo, Felix
- In:
Journal of hospitality marketing & management
23
(
2014
)
7/8
,
pp. 833-864
Persistent link: https://www.econbiz.de/10010473458
Saved in:
6
Exploring correlations among tourism characteristics, visitor behavior intention, and customer satisfaction
Fu, Hsin-Wei
;
Yeh, Shang-Pao
- In:
Acta oeconomica : periodical of the Hungarian Academy …
64
(
2014
),
pp. 99-110
Persistent link: https://www.econbiz.de/10010474509
Saved in:
7
Measuring satisfaction and loyalty of guests based on Vietnamese hotel online reviews
Ha Nguyen Thi Thu
;
Tuan Tran Minh
;
Tu Nguyen Thi Ngoc
; …
- In:
International journal of e-entrepreneurship and …
11
(
2021
)
2
,
pp. 1-17
Persistent link: https://www.econbiz.de/10012613254
Saved in:
8
An empirical analysis on how the building quality, tourism attraction and tourism public service influence the satisfaction of tourism real estate consumption
Jiang, Zhiyong
;
Li, Jun
;
Mei, Dexiang
- In:
Inventi impact: service sector
(
2019
)
2
,
pp. 119-129
Persistent link: https://www.econbiz.de/10012290623
Saved in:
9
Travel motivations of Iranian tourists to Turkey and their satisfaction level with all-inclusive package tours
Ozturk, Yuksel
;
San, Rana Allahyari
;
Okumus, Fevzi
; …
- In:
Journal of vacation marketing
25
(
2019
)
1
,
pp. 25-36
Persistent link: https://www.econbiz.de/10011986581
Saved in:
10
Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination
Pérez-Campdesuñer, Reyner
;
Sánchez-Rodríguez, Alexander
- In:
International journal of services, economics and management
9
(
2018
)
2
,
pp. 95-110
Persistent link: https://www.econbiz.de/10011989095
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