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A journey into the world of hospitality and tourism

Pizam, Abraham - In: Journal of hospitality & tourism research : JHTR ; the … 45 (2021) 5, pp. 835-838

Persistent link: https://www.econbiz.de/10012591917

Customer satisfaction and its measurement in hospitality enterprises : a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International journal of contemporary hospitality management 28 (2016) 1, pp. 2-35

Persistent link: https://www.econbiz.de/10011435642

The utilization of human resources in tourism SMEs: a comparison between Mexico and Central Florida

Pizam, Abraham; Tesone, Dana V. - In: Tourism SMEs, service quality, and destination …, (pp. 213-226). 2005

Persistent link: https://www.econbiz.de/10003122709

The role of awareness and familiarity with a destination : the Central Florida case

Milman, Ady - In: Journal of travel research : a quarterly publication of … 33 (1995) 3, pp. 21-27

Persistent link: https://www.econbiz.de/10001174410

The environmental impacts of tourism : whose responsibility is it anyway? ; The case study of Mykonos

Kavallinis, Ioannis - In: Journal of travel research : a quarterly publication of … 33 (1994) 2, pp. 26-32

Persistent link: https://www.econbiz.de/10001177238

Perceived impacts of tourism : the case of Samos

Haralambopoulos, Nicholas - In: Annals of tourism research : ATR ; a social sciences journal 23 (1996) 3, pp. 503-526

Persistent link: https://www.econbiz.de/10001201461

Special issue on war, terrorism, tourism : times of crisis and recovery

Pizam, Abraham (contributor); Tarlow, Peter (contributor) - 1999

Persistent link: https://www.econbiz.de/10001404820

Social impacts of tourism on Central Florida

Milman, Ady - In: Annals of tourism research : ATR ; a social sciences journal 15 (1988) 2, pp. 191-204

Persistent link: https://www.econbiz.de/10001063447

Towards an ethical framework for animal‐based attractions

Shani, Amir; Pizam, Abraham - In: International Journal of Contemporary Hospitality Management 20 (2008) 6, pp. 679-693

Purpose – The aim of this paper is to discuss the issues of animal rights in the hospitality and tourism (H&T) industry, and to suggest ethical guidelines for the operation of animal‐based attractions. Design/methodology/approach – The issue is presented through an extensive literature...

Persistent link: https://www.econbiz.de/10014762908

Customer satisfaction and its measurement in hospitality enterprises: a revisit and update

Pizam, Abraham; Shapoval, Valeriya; Ellis, Taylor - In: International Journal of Contemporary Hospitality Management 28 (2016) 1, pp. 2-35

Purpose This paper aims to review and discuss customer satisfaction and its application to the hospitality and tourism industries. This paper defines the concept and analyzes its importance to services in general and to hospitality/tourism services in particular. This paper is a revision and...

Persistent link: https://www.econbiz.de/10014764101