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Customers’ perceptions of service quality : do servers’ age stereotypes matter?
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung - In: International journal of hospitality management 30 (2011) 2, pp. 283-289
Persistent link: https://www.econbiz.de/10008907646
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Empowering employees : job standardization and innovative behavior
Luoh, Hsiang-fei; Tsaur, Sheng-hshiung; Tang, Ya-yun - In: International journal of contemporary hospitality management 26 (2014) 7, pp. 1100-1117
Persistent link: https://www.econbiz.de/10010426069
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Job stress and well-being of female employees in hospitality : the role of regulatory leisure coping styles
Tsaur, Sheng-hshiung; Tang, Ya-yun - In: International journal of hospitality management 31 (2012) 4, pp. 1038-1044
Persistent link: https://www.econbiz.de/10009566961