Purpose – The purpose of this paper is to explore a dynamic version of the service-profit chain. The paper examines the relationship between daily leadership behaviors, daily job satisfaction and daily employee engagement on customer outcomes in a service-based context....

Purpose – The purpose of this paper is to address the question of what motivates leaders to engage in effective leadership behaviours by integrating transformational leadership theory and self-determination theory. The authors propose that the type of enacted leadership behaviour is related to...

We present two studies of remote transformational leadership. In the first, 175 students read a vignette depicting either a laissez‐faire , management by exception, contingent reward, or transformational leadership style communicated by electronic mail (e‐mail). Results showed that students...