Leading to customer loyalty : a daily test of the service-profit chain
Year of publication: |
2015
|
---|---|
Authors: | Myrden, Susan E. ; Kelloway, E. Kevin |
Published in: |
The journal of services marketing. - Bingley : Emerald Group Publishing Limited, ISSN 0887-6045, ZDB-ID 1027140-5. - Vol. 29.2015, 6/7, p. 585-598
|
Subject: | Transformational leadership | Employee engagement | Diary study | Service-profit chain | Beziehungsmarketing | Relationship marketing | Führungsstil | Leadership style | Kundenzufriedenheit | Customer satisfaction | Arbeitszufriedenheit | Job satisfaction | Mitarbeiterbindung | Employee retention | Leistungsmotivation | Work motivation |
-
The influence of servant leadership on restaurant employee engagement
Carter, Danon, (2014)
-
Michel, Eric J., (2023)
-
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie, (2021)
- More ...
-
Services under new management : the myth of a fresh start
Jones, Tim, (2020)
-
Young workers' perception of brand image : main and moderating effects
Myrden, Susan E., (2015)
-
Understanding "disengagement from knowledge sharing" : engagement theory versus adaptive cost theory
Ford, Dianne, (2015)
- More ...