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~subject:"USA"
~subject:"World"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
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Chan, Kam C.
16
Kumar, Satish
15
Gil-Alaña, Luis A.
14
Kanas, Angelos
14
Laband, David N.
14
Broadberry, Stephen N.
13
Peel, David
13
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12
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12
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11
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11
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11
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10
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10
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9
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9
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9
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8
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8
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8
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8
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8
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8
Jang, Soocheong
8
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8
Taylor, Mark P.
8
Timmer, Marcel
8
Brounen, Dirk
7
Chadha, Jagjit
7
Filatotchev, Igor
7
Kool, Clemens
7
Speight, Alan E. H.
7
Williamson, Jeffrey G.
7
Apergēs, Nikolaos
6
Burdekin, Richard C. K.
6
Card, David E.
6
Eichholtz, Piet
6
Fung, Hung-gay
6
Gospel, Howard F.
6
Gupta, Rangan
6
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World Trade Organization
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UNCTAD
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USA / International Trade Administration
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Applied economics
76
Journal of international money and finance
70
The American economic review
48
Research policy : policy, management and economic studies of science, technology and innovation
44
Economics letters
43
The economic journal : the journal of the Royal Economic Society
42
Applied financial economics
41
Journal of business research : JBR
41
International journal of hospitality management
38
The review of economics and statistics
38
Technological forecasting & social change : an international journal
34
The journal of economic history
34
International review of economics & finance : IREF
33
The journal of finance : the journal of the American Finance Association
33
The service industries journal
30
Economic inquiry : journal of the Western Economic Association International
29
Economic modelling
29
Journal of macroeconomics
29
Journal of money, credit and banking : JMCB
29
European economic review : EER
28
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
27
Journal of banking & finance
27
Applied economics letters
26
International review of financial analysis
25
Journal of economic literature
25
The journal of economic perspectives : EP ; a journal of the American Economic Association
25
Journal of monetary economics
24
The journal of futures markets
24
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
23
Oxford review of economic policy
23
The journal of real estate finance and economics
23
Global finance journal
22
Journal of business ethics : JOBE
22
Journal of international financial markets, institutions & money
22
The journal of services marketing
22
National Institute economic review
21
Services marketing quarterly
21
The review of financial studies
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Oxford economic papers
20
Industrial marketing management : the international journal for industrial and high-tech firms
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ECONIS (ZBW)
6,658
USB Cologne (EcoSocSci)
1
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1
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6,659
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date (oldest first)
1
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
2
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
3
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
4
Kick-ass customer service
Dixon, Matthew
;
Turner, Scott
;
DeLisi, Rick
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
Saved in:
5
Rückstand beim Anteil der Dienstleistungstätigkeiten aufgeholt : ein deutsch-amerikanischer Vergleich anhand von Haushaltsbefragungen
Haisken-DeNew, John P.
(
contributor
)
- In:
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
64
(
1997
)
34
,
pp. 613-617
Persistent link: https://www.econbiz.de/10001225907
Saved in:
6
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
Saved in:
7
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
8
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
9
What do tattoo artists know about HRM? : recruitment and selection in the body art sector
Timming, Andrew R.
- In:
Employee relations
33
(
2011
)
5
,
pp. 570-584
Persistent link: https://www.econbiz.de/10009305389
Saved in:
10
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
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