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~type:"article"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Statistik"
~type_genre:"Textbook"
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USA
Großbritannien
29,627
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29,567
Bibliometrics
13,174
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13,102
Customer satisfaction
10,514
Kundenzufriedenheit
10,504
Service quality
6,188
Dienstleistungsqualität
6,186
Consumer behaviour
6,086
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6,086
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5,276
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5,272
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5,013
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1,837
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1,836
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1,726
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1,711
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1,487
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1,487
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1,417
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1,364
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1,363
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1,357
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1,355
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1,267
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Kanas, Angelos
14
Gil-Alaña, Luis A.
13
Peel, David
13
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12
O'Mahony, Mary
12
Hamori, Shigeyuki
11
MacDonald, Ronald
11
Sarno, Lucio
11
Bekaert, Geert
10
Laband, David N.
10
Blundell, Richard W.
8
Burkhauser, Richard V.
8
Caporale, Guglielmo Maria
8
Han, Heesup
8
Hughes Hallett, Andrew
8
Jang, Soocheong
8
Koedijk, Kees
8
Kugler, Peter
8
Taylor, Mark P.
8
Ark, Bart van
7
Bahmani-Oskooee, Mohsen
7
Banks, James
7
Brounen, Dirk
7
Chan, Kam C.
7
Speight, Alan E. H.
7
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6
Chadha, Jagjit
6
Filatotchev, Igor
6
Hatemi-J, Abdulnasser
6
Hirayama, Kenjiro
6
Inklaar, Robert
6
Kool, Clemens
6
Nelson, Edward
6
Paxson, Christina H.
6
Ryu, Kisang
6
Siklos, Pierre L.
6
Smith, James P.
6
Timmer, Marcel
6
Tsutsui, Yoshirō
6
Waldfogel, Jane
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American College of Tax Counsel <University, Ala.>
1
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Caisse des dépôts et consignations <Frankreich> / Service des étude économiques et financières
1
Chinese Economists Conference <3, 2003, Schanghai>
1
Deutschland <Bundesrepublik>
1
Ford Foundation
1
National Seminar on Economics Education at the Undergraduate Level in Malaysia <1991, Kuala Lumpur>
1
Università Commerciale Luigi Bocconi / Centro di Studi sul Commercio
1
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Journal of international money and finance
64
Applied economics
63
The American economic review
46
Economics letters
41
Applied financial economics
38
The review of economics and statistics
38
International journal of hospitality management
35
The economic journal : the journal of the Royal Economic Society
33
The journal of economic history
33
The journal of finance : the journal of the American Finance Association
30
Journal of macroeconomics
28
Journal of money, credit and banking : JMCB
28
Economic modelling
27
Empirical economics : a journal of the Institute for Advanced Studies, Vienna, Austria
26
European economic review : EER
24
Journal of business research : JBR
24
The journal of futures markets
24
Economic inquiry : journal of the Western Economic Association International
23
Journal of banking & finance
23
Research policy : policy, management and economic studies of science, technology and innovation
23
International review of economics & finance : IREF
21
The journal of economic perspectives : EP ; a journal of the American Economic Association
21
The journal of real estate finance and economics
21
Global finance journal
20
Journal of monetary economics
20
Services marketing quarterly
20
The journal of services marketing
20
The review of financial studies
20
Journal of international business studies : JIBS ; an official journal of the Academy of International Business
19
Journal of international financial markets, institutions & money
19
Oxford economic papers
18
International journal of finance & economics : IJFE
17
Journal of economics & business
17
Journal of international economics
17
Oxford bulletin of economics and statistics
17
The review of income and wealth : journal of the International Association for Research in Income and Wealth
17
Economic policy : a European forum
16
Industrial marketing management : the international journal for industrial and high-tech firms
16
Journal of consumer research : JCR ; an interdisciplinary bimonthly
16
Journal of retailing and consumer services
16
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ECONIS (ZBW)
5,015
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1
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1
Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der
;
Schepers, Jeroen J. L.
; …
- In:
Journal of the Academy of Marketing Science
41
(
2013
)
5
,
pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
Saved in:
2
When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn
;
Eilert, Meike
;
Carlson, Les
;
Gentry, Jim
- In:
Journal of business research : JBR
114
(
2020
),
pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
Saved in:
3
How leaders’ motivation transfers to customer service representatives
Wieseke, Jan
;
Kraus, Florian
;
Alavi, Sascha H.
; …
- In:
Journal of service research : JSR
14
(
2011
)
2
,
pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
Saved in:
4
Rückstand beim Anteil der Dienstleistungstätigkeiten aufgeholt : ein deutsch-amerikanischer Vergleich anhand von Haushaltsbefragungen
Haisken-DeNew, John P.
(
contributor
)
- In:
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
64
(
1997
)
34
,
pp. 613-617
Persistent link: https://www.econbiz.de/10001225907
Saved in:
5
An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.
;
Aquino, Karl
;
Owens, Bradley P.
; …
- In:
Academy of Management journal : AMJ
53
(
2010
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
Saved in:
6
The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.
;
Taylor, Valerie A.
;
Reynolds, Kristy E.
- In:
Psychology & marketing
31
(
2014
)
3
,
pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
Saved in:
7
What do tattoo artists know about HRM? : recruitment and selection in the body art sector
Timming, Andrew R.
- In:
Employee relations
33
(
2011
)
5
,
pp. 570-584
Persistent link: https://www.econbiz.de/10009305389
Saved in:
8
Cruising in the 21st century : who works while others play?
Gibson, Philip
- In:
International journal of hospitality management
27
(
2008
)
1
,
pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
Saved in:
9
Collective action and customer service in retail
Naidu, Suresh
;
Reich, Adam Dalton
- In:
ILR review : the journal of work and policy
71
(
2018
)
4
,
pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
Saved in:
10
Research of the regional service market in terms of international economic activity's customs registration
Fedorenko, Roman V.
;
Persteneva, Natalia P.
; …
- In:
International journal of economics and financial issues …
6
(
2016
)
5
,
pp. 136-144
Persistent link: https://www.econbiz.de/10011782163
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