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Don't just fix it, make it better! : using frontline service employees to improve recovery performance
Heijden, Gielis A. H. van der; Schepers, Jeroen J. L.; … - In: Journal of the Academy of Marketing Science 41 (2013) 5, pp. 515-530
Persistent link: https://www.econbiz.de/10010126691
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When and how frontline service employee authenticity influences purchase intentions
Matthews, Lynn; Eilert, Meike; Carlson, Les; Gentry, Jim - In: Journal of business research : JBR 114 (2020), pp. 111-123
Persistent link: https://www.econbiz.de/10012257471
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How leaders’ motivation transfers to customer service representatives
Wieseke, Jan; Kraus, Florian; Alavi, Sascha H.; … - In: Journal of service research : JSR 14 (2011) 2, pp. 214-233
Persistent link: https://www.econbiz.de/10009266739
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Rückstand beim Anteil der Dienstleistungstätigkeiten aufgeholt : ein deutsch-amerikanischer Vergleich anhand von Haushaltsbefragungen
Haisken-DeNew, John P. (contributor) - In: DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft 64 (1997) 34, pp. 613-617
Persistent link: https://www.econbiz.de/10001225907
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An examination of whether and how racial and gender biases influence customer satisfaction
Hekman, David R.; Aquino, Karl; Owens, Bradley P.; … - In: Academy of Management journal : AMJ 53 (2010) 2, pp. 238-264
Persistent link: https://www.econbiz.de/10003980361
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The effect of requests for positive evaluations on customer satisfaction ratings
Jones, Michael A.; Taylor, Valerie A.; Reynolds, Kristy E. - In: Psychology & marketing 31 (2014) 3, pp. 161-170
Persistent link: https://www.econbiz.de/10010341747
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Collective action and customer service in retail
Naidu, Suresh; Reich, Adam Dalton - In: ILR review : the journal of work and policy 71 (2018) 4, pp. 986-1001
Persistent link: https://www.econbiz.de/10011924438
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What do tattoo artists know about HRM? : recruitment and selection in the body art sector
Timming, Andrew R. - In: Employee relations 33 (2011) 5, pp. 570-584
Persistent link: https://www.econbiz.de/10009305389
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Cruising in the 21st century : who works while others play?
Gibson, Philip - In: International journal of hospitality management 27 (2008) 1, pp. 42-52
Persistent link: https://www.econbiz.de/10003666322
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Research of the regional service market in terms of international economic activity's customs registration
Fedorenko, Roman V.; Persteneva, Natalia P.; … - In: International journal of economics and financial issues … 6 (2016) 5, pp. 136-144
Persistent link: https://www.econbiz.de/10011782163