This groundbreaking book provides new key insights and opens up an important research agenda. The book develops a new taxonomy of the different types of innovation found in public sector services, and investigates the key features and drivers of public sector entrepreneurship. The book contains...

Nearly all prior work on government outsourcing has focused on the contracting firm's incentives. This paper shows how strong incentive contracts may be insufficient to generate spending reductions (or other desired outcomes) in the presence of a binding technological or managerial constraint....

"In Broken, Dr. Paul LeBlanc, president of Southern New Hampshire University, draws on his experience working in one such system-education-to reconnect us to the human facets of serving people. In doing so, he charts a course for rebuilding and reinhabiting better systems across education,...