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date (oldest first)
1
Research in information technology service management (ITSM) (2000 - 2010) : an overview
Shahsavarani, Narges
;
Ji, Shaobo
- In:
International journal of information systems in the …
6
(
2014
)
4
,
pp. 73-91
Persistent link: https://www.econbiz.de/10010479437
Saved in:
2
Too far ahead of the IT curve?
Glaser, John P.
- In:
Harvard business review : HBR
85
(
2007
)
7/8
,
pp. 29-33
Persistent link: https://www.econbiz.de/10003535387
Saved in:
3
Die neue IT : bewährt oder innovativ?
Glaser, John P.
- In:
Harvard-Business-Manager : das Wissen der Besten
29
(
2007
)
10
,
pp. 64-75
Persistent link: https://www.econbiz.de/10003542293
Saved in:
4
Die Rolle des Informationsmanagements beim Aufbau strategischer Erfolgspositionen : eine Untersuchung in Dienstleistungsunternehmen
Pradervand, Marc-André
-
1995
Persistent link: https://www.econbiz.de/10000554342
Saved in:
5
Interpreting information technology sourcing decisions from a transaction cost perspective : findings and critique
Lacity, Mary Cecelia
;
Willcocks, Leslie
-
2009
Persistent link: https://www.econbiz.de/10003848524
Saved in:
6
Confusion in the ranks : IT service management practice and terminology
Winniford, MaryAnne
;
Conger, Sue
;
Erickson-Harris, Lisa
- In:
Information systems management
26
(
2009
)
2
,
pp. 153-163
Persistent link: https://www.econbiz.de/10003906166
Saved in:
7
Market potential for ITSM graduates : a survey
Conger, Sue
;
Venkataraman, Ramesh
;
Hernandez, Alex
; …
- In:
Information systems management
26
(
2009
)
2
,
pp. 176-181
Persistent link: https://www.econbiz.de/10003906175
Saved in:
8
Using the ITIL process reference model for realizing IT governance : an empirical investigation
Iden, Jon
;
Eikebrokk, Tom Roar
- In:
Information systems management
31
(
2014
)
1
,
pp. 37-58
Persistent link: https://www.econbiz.de/10010383218
Saved in:
9
IT sourcing : examining the privatization option in public administration
Lacity, Mary Cecelia
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 159-186)
.
2009
Persistent link: https://www.econbiz.de/10003860064
Saved in:
10
IT outsourcing success : a framework for assessing intentions and outcomes
Cullen, Sara
;
Seddon, Peter
;
Willcocks, Leslie
- In:
The practice of outsourcing : from information systems …
,
(pp. 303-338)
.
2009
Persistent link: https://www.econbiz.de/10003860084
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