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The effects of relational benefits on customers' perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants
Kim, Wansoo; Ok, Chihyung - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 2, pp. 227-244
Persistent link: https://www.econbiz.de/10003852939
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Contingency variables for customer share of visits to full-service restaurant
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: International journal of hospitality management 29 (2010) 1, pp. 135-147
Persistent link: https://www.econbiz.de/10003964246
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Value-driven customer share of visits
Kim, Wansoo; Ok, Chihyung; Canter, Deborah D. - In: The service industries journal 32 (2012) 1/2, pp. 37-58
Persistent link: https://www.econbiz.de/10009427715
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The antecedents and consequence of consumer attitudes toward restaurant brands : a comparative study between casual and fine dining restaurants
Hwang, Jinsoo; Ok, Chihyung - In: International journal of hospitality management 32 (2013), pp. 121-131
Persistent link: https://www.econbiz.de/10009717659
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Reducing burnout and enhancing job satisfaction : critical role of hotel employees' emotional intelligence and emotional labor
Lee, JungHoon; Ok, Chihyung - In: International journal of hospitality management 31 (2012) 4, pp. 1101-1112
Persistent link: https://www.econbiz.de/10009566991
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Country club members' perceptions of value, image congruence, and switching costs : an exploratory study of country club members' loyalty
Back, Ki-joon; Lee, Jin-soo - In: Journal of hospitality & tourism research : JHTR ; the … 33 (2009) 4, pp. 528-546
Persistent link: https://www.econbiz.de/10003903187
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Examining antecedents and consequences of brand personality in the upper-upscale business hotel segment
Lee, Jin-soo; Back, Ki-joon - In: Journal of travel and tourism marketing 27 (2010) 2, pp. 132-145
Persistent link: https://www.econbiz.de/10003970864
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Influencing factors on restaurant customers' revisit intention : the roles of emotions and switching barriers
Han, Heesup; Back, Ki-joon; Barrett, Betsy - In: International journal of hospitality management 28 (2009) 4, pp. 563-572
Persistent link: https://www.econbiz.de/10003875799
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Conspicuous consumption applied to tourism destination
Phillips, WooMi Jo; Back, Ki-joon - In: Journal of travel and tourism marketing 28 (2011) 5/6, pp. 583-597
Persistent link: https://www.econbiz.de/10009374113