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Consequences of empowerment among restaurant servers : helping behaviors and average check size
Kim, Peter Beomcheol; Losekoot, Erwin; Milne, Simon - In: Management decision : MD 51 (2013) 4, pp. 781-794
Purpose: This study seeks to investigate the impact of empowerment on both organizational citizenship behavior (OCB) and average check size per customer for individual restaurant servers in the United States. Design/methodology/approach: This empirical study was designed by using three different...
Persistent link: https://www.econbiz.de/10009755740
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Effects of attitudes vs experience of workplace fun on employee behaviors : focused on Generation Y in the hospitality industry
Choi, Young Gin; Kwon, Junehee; Kim, Wansoo - In: International journal of contemporary hospitality management 25 (2013) 3, pp. 410-427
Persistent link: https://www.econbiz.de/10009730476
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Hotel employees' uniform and their self-perceptions in Southern California
Yeh, Ronnie; Tu, Yi-ting; Chuang, Ning-kuang; Lin, … - In: Tourism management perspectives : TMP 6 (2013), pp. 79-81
Persistent link: https://www.econbiz.de/10009734911
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When does the devil make work? : an empirical study of the impact of workload on worker productivity
Tan, Tom Fangyun; Netessine, Serguei - 2012
Persistent link: https://www.econbiz.de/10009622295
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The portability of career-long work experience : propensity to trust as a substitute for valuable work experience
Mahony, Douglas M.; Klimchak, Malayka; Morrell, Daniel L. - In: Career development international : the journal for … 17 (2012) 7, pp. 606-625
Persistent link: https://www.econbiz.de/10009682724
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Assessing dimensions of organizational trust across cultures : a comparative analysis of US and Indian full service hotels
Chathoth, Prakash K.; Mak, Brenda; Sim, Janet; Jauhari, … - In: International journal of hospitality management 30 (2011) 2, pp. 233-242
Persistent link: https://www.econbiz.de/10008907673
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Work stress and well-being in the hotel industry
O’Neill, John W.; Davis, Kelly - In: International journal of hospitality management 30 (2011) 2, pp. 385-390
Persistent link: https://www.econbiz.de/10008908372
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Hotel service providers' emotional labor : the antecedents and effects on burnout
Kim, Hyun Jeong - In: International journal of hospitality management 27 (2008) 2, pp. 151-161
Persistent link: https://www.econbiz.de/10003687368
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Face time in the hotel industry : an exploration of what it is and why it happens
O’Neill, John W. - In: Journal of hospitality & tourism research : JHTR ; the … 36 (2012) 4, pp. 478-494
Persistent link: https://www.econbiz.de/10009664103