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USA
Outsourcing
10,004
outsourcing
1,399
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1,363
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1,223
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1,097
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14
Doellgast, Virginia
11
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10
Rottman, Joseph W.
10
Swenson, Deborah
10
Willcocks, Leslie
7
Batt, Rosemary L.
5
Bredemeier, Christian
5
Kwon, Hyunji
5
Lacity, Mary C.
5
Ono, Yukako
5
Bloom, Nicholas
4
Dey, Matthew
4
Hutzschenreuter, Thomas
4
Jüßen, Falko
4
Liang, James
4
Monarch, Ryan
4
Park, Jooyoun
4
Polivka, Anne E.
4
Roberts, John
4
Sivadasan, Jagadeesh
4
Ying, Zhichun Jenny
4
Adekola, Abel
3
Azoulay, Pierre
3
Bandyopadhyay, Subhayu
3
Bardhan, Ashok Deo
3
Chongvilaivan, Aekapol
3
Dey, Matthew S.
3
Dibbern, Jens
3
Dresel, Stephan
3
Elahi, Ehsan
3
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3
Hanson, Gordon H.
3
Hirschheim, Rudy A.
3
Houseman, Susan
3
Hur, Jung
3
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3
Kumar, Anuj
3
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3
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3
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2
International Labour Organization (ILO), United Nations
2
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2
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1
Ludwig-Maximilians-Universität München
1
O. E. C. D. Development Centre
1
School of Economics, Mathematics and Statistics <London>
1
Sonderforschungsbereich Statistical Modelling of Nonlinear Dynamic Processes
1
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1
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1
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1
University of Nottingham / Centre for Research on Globalisation and Labour Markets
1
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1
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Working paper / National Bureau of Economic Research, Inc.
17
Journal of labor research
8
International journal of logistics systems and management
7
Information systems and outsourcing : studies in theory and practice
6
NBER working paper series
6
Strategic management journal
6
Upjohn Institute working papers
6
Discussion paper series / IZA
5
International business and economics research journal
5
Management science : journal of the Institute for Operations Research and the Management Sciences
5
Outsourcing and offshoring of professional services : business optimization in a global economy
5
The practice of outsourcing : from information systems to BPO and offshoring
5
Discussion paper / Centre for Economic Policy Research
4
Economic inquiry : journal of the Western Economic Association International
4
Industrial relations : a journal of economy & society
4
Information systems management
4
Information systems outsourcing : enduring themes, new perspectives and global challenges ; with 71 tables
4
International journal of physical distribution & logistics management : IJPD & LM
4
Journal of health care finance
4
Journal of international economics
4
Offshore outsourcing of IT work : client and supplier perspectives
4
Outsourcing, union survival, and management rights
4
Public administration review : PAR
4
Upjohn Institute Working Paper
4
Global sourcing of services : strategies, issues and challenges
3
ILR review : the journal of work and policy
3
Indian journal of economics & business : IJEB
3
Information systems outsourcing : the era of digital transformation
3
Innovation: organization & management : IOM
3
International Journal of Trade and Global Markets
3
International journal of trade and global markets
3
Journal of accounting research
3
Journal of operations management
3
Making IT outsourcing decisions
3
Organization science : a journal of the Institute for Operations Research and the Management Sciences ; bridging disciplines to advance knowledge of organizations
3
Strategic outsourcing : an International journal
3
The journal of services marketing
3
Transportation journal : a journal of the Association for Supply Chain Management
3
Academy of Management journal : AMJ
2
Business horizons
2
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ECONIS (ZBW)
585
EconStor
10
RePEc
6
USB Cologne (EcoSocSci)
5
Other ZBW resources
5
OLC EcoSci
2
BASE
1
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1
Outsourcing
customer service : applying the value chain as a method to improve service at call centers
Mihm, Barbara
- In:
Review of business information systems
12
(
2008
)
2
,
pp. 41-50
Persistent link: https://www.econbiz.de/10003769771
Saved in:
2
Who's on the line? : Indian call center agents pose as Americans for US-outsourced firms
Poster, Winifred R.
- In:
Industrial relations : a journal of economy & society
46
(
2007
)
2
,
pp. 271-304
Persistent link: https://www.econbiz.de/10003445210
Saved in:
3
Service supply management structure in offshore
outsourcing
Tate, Wendy L.
;
Ellram, Lisa M.
- In:
The journal of supply chain management : a global …
48
(
2012
)
4
,
pp. 8-29
Persistent link: https://www.econbiz.de/10009665497
Saved in:
4
Offshore
outsourcing
of customer services : boon or bane?
Sharma, Piyush
- In:
The journal of services marketing
26
(
2012
)
5
,
pp. 352-364
Persistent link: https://www.econbiz.de/10009629142
Saved in:
5
Optimal contract design for
outsourcing
: pricing and quality decisions
Zhu, Xiaowei
;
Mukhopadhyay, Samar K.
- In:
International journal of revenue management : IJRM
3
(
2009
)
2
,
pp. 197-217
Persistent link: https://www.econbiz.de/10003839937
Saved in:
6
The high costs of
outsourcing
: vendor errors, customer mistreatment, and well-being in call centers
O’Brady, Sean
;
Doellgast, Virginia
;
Blatter, David
- In:
Industrial relations : a journal of economy & society
63
(
2024
)
1
,
pp. 80-103
Persistent link: https://www.econbiz.de/10014483628
Saved in:
7
Disintegrating democracy at work : labor unions and the future of good jobs in the service economy
Doellgast, Virginia
-
2012
Persistent link: https://www.econbiz.de/10009517861
Saved in:
8
Information systems, services, and centers
Weisman, Herman M.
-
1972
Persistent link: https://www.econbiz.de/10000597802
Saved in:
9
Tax administration : IRS' telephone routing interactive system may not meet expectations ; report to the Chairman, Subcommittee on Oversight, Committee on Ways and Means, House of...
1998
Persistent link: https://www.econbiz.de/10000669312
Saved in:
10
Too smart for their own good? : a study of perceived cognitive overqualification in the workforce
Fine, Saul
;
Nevo, Baruch
- In:
The international journal of human resource management
19
(
2008
)
2
,
pp. 346-355
Persistent link: https://www.econbiz.de/10003752673
Saved in:
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