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Establishing loyalty from consumers' CSR perception toward the restaurants offering nutritional information
Rehman, Mohsin Abdur; Park-Poaps, Haesun; Lodhi, Rab Nawaz - In: Services marketing quarterly 43 (2022) 2, pp. 206-225
Persistent link: https://www.econbiz.de/10013178034
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Handling negative online customer reviews : the effects of elaboration likelihood model and distributive justice
Cheng, Vincent T. P.; Loi, Mei Kun - In: Journal of travel and tourism marketing 31 (2014) 1/2, pp. 1-15
Persistent link: https://www.econbiz.de/10010361829
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Customer experience and its marketing outcomes in financial services : a multivariate approach
Raina, Swati; Chahal, Hardeep; Klaus, Phillip; Dutta, Kamani - In: Understanding the role of business analytics : some …, (pp. 119-143). 2019
Persistent link: https://www.econbiz.de/10011949847
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The role of etail quality, e-satisfaction and e-trust in online loyalty development process
Kim, Jiyoung; Jin, Byoungho; Swinney, Jane L. - In: Journal of retailing and consumer services 16 (2009) 4, pp. 239-247
Persistent link: https://www.econbiz.de/10003864515
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The moderating influence of broad-scope trust on customer-seller relationships
Hansen, Torben - In: Psychology & marketing 29 (2012) 5, pp. 350-364
Persistent link: https://www.econbiz.de/10009547317
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The role of business ethics and IT : a case study
Ratnasingam, Pauline - In: Journal of business and economic perspectives 31 (2005) 1, pp. 156-167
Persistent link: https://www.econbiz.de/10003324691
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Partisan bias and citizen satisfaction, confidence, and trust in the U.S. Federal Government
Morgeson, Forrest V., III.; Sharma, Pratyush Nidhi; … - In: Public management review 24 (2022) 12, pp. 1933-1956
Persistent link: https://www.econbiz.de/10013417191
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Wall Street values : business ethics and the global financial crisis
Santoro, Michael A. - 2013
Persistent link: https://www.econbiz.de/10009709026
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Trust in public institutions over the business cycle
Stevenson, Betsey; Wolfers, Justin - 2011
We document that trust in public institutions - and particularly trust in banks, business and government - has declined … the most suffered the biggest loss in confidence in institutions, particularly in trust in government and the financial … over recent years. U.S. time series evidence suggests that this partly reflects the pro-cyclical nature of trust in …
Persistent link: https://www.econbiz.de/10010274853
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Trust in public institutions over the business cycle
Stevenson, Betsey; Wolfers, Justin - 2011
We document that trust in public institutions and particularly trust in banks, business and government has declined … the most suffered the biggest loss in confidence in institutions, particularly in trust in government and the financial … over recent years. U.S. time series evidence suggests that this partly reflects the pro-cyclical nature of trust in …
Persistent link: https://www.econbiz.de/10010278438