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Service quality : new directions in theory and practice
Rust, Roland T. (ed.) - 1994
Persistent link: https://www.econbiz.de/10000347620
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Improving data warehouse and business information quality : methods for reducing costs and increasing profits
English, Larry P. - 1999
Persistent link: https://www.econbiz.de/10000678473
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TQM umsetzen : der Weg zur Business excellence
Malorny, Christian - 1996
Persistent link: https://www.econbiz.de/10000592559
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Training for total quality management
Jeffries, David R.; Reynolds, Peter; Evans, Bill - 1996 - 2. ed
Persistent link: https://www.econbiz.de/10000593619
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Best practices in total quality : experiences from East Asia and the USA
Hagedorn, Christoph (ed.); Weißhuhn, Stefan (ed.) - 1995
Persistent link: https://www.econbiz.de/10000924452
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Total Quality Management für Industriebetriebe : Praktiken zur Leistungssteigerung
Weißmann, Sven - 2002 - 1. Aufl.
Persistent link: https://www.econbiz.de/10001627902
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Quality planning and analysis : from product development through use
Gryna, Frank M. - 2001 - 4. ed
Persistent link: https://www.econbiz.de/10001486450