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СЕРВИСНАЯ ПАРАДИГМА ВЗАИМОДЕЙС...
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USA
Customer satisfaction
13,747
Kundenzufriedenheit
13,541
Service quality
6,272
Dienstleistungsqualität
6,241
Consumer behaviour
5,507
Konsumentenverhalten
5,504
Beziehungsmarketing
5,483
Relationship marketing
5,478
Bankgeschäft
4,991
Banking services
4,714
Bank
2,143
customer satisfaction
1,254
Deutschland
1,081
Satisfaction
1,062
Germany
1,022
Arbeitszufriedenheit
1,004
Customer service
1,000
Job satisfaction
995
Kundenservice
994
Online retailing
982
Online-Handel
982
Qualitätsmanagement
944
Quality management
896
India
860
Holiday behaviour
842
Indien
842
Urlaubsverhalten
842
Electronic Commerce
810
United States
797
E-commerce
791
Emotion
783
Beschwerdemanagement
769
Complaint management
769
Finanzdienstleistung
746
Electronic Banking
726
Vertrauen
723
Electronic banking
722
Confidence
721
Financial services
720
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108
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Article
570
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233
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10
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122
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Arbeitspapier
93
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93
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48
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48
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24
Thesis
20
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9
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9
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8
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8
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7
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7
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6
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6
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4
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4
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4
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4
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4
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3
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3
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2
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2
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2
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2
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2
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1
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1
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1
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1
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English
782
German
22
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8
French
3
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1
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Wang, J. Christina
10
Han, Heesup
8
Inklaar, Robert
8
Jang, Soocheong
8
Basu, Susanto
6
Bolt, Wilko
6
Ellul, Andrew
6
Humphrey, David B.
6
Ryu, Kisang
6
Yerramilli, Vijay
6
Strahan, Philip E.
5
Acharya, Viral V.
4
Aksoy, Lerzan
4
Berger, Allen N.
4
Farhi, Emmanuel
4
Gandhi, Priyank
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Liu, Edith X.
4
Mattila, Anna S.
4
McFadden, Kathleen L.
4
Naumann, Earl
4
Osili, Una Okonkwo
4
Pogach, Jonathan
4
Rice, Tara N.
4
Tirole, Jean
4
Aldasoro, Iñaki
3
Autor, David H.
3
Barr, Michael S.
3
Blankson, Charles
3
Botti, Simona
3
Buch, Claudia M.
3
Calomiris, Charles W.
3
Cheng, Li
3
Crotts, John C.
3
Goulding, William
3
Gowen, Charles, III.
3
Gómez, Miguel I.
3
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National Bureau of Economic Research
6
Federal Deposit Insurance Corporation <Washington, DC>
5
A. C. Nielsen Company <Chicago-Schaumburg, Ill.>
1
A. C. Nielsen Company <Northbrook, Ill.>
1
American Bankers Association
1
Brookings Institution
1
Cato Institute
1
Centre for Economic Policy Research
1
Conference on Bank Structure and Competition <33, 1997, Chicago, Ill.>
1
Federal Reserve Bank of Chicago
1
Fraunhofer-Institut für Produktionstechnologie IPT
1
Harvard University Press
1
Leveraged Sell-Out LLC <New York, NY>
1
Life Office Management Association
1
Melbourne Institute of Applied Economic and Social Research
1
Reserve Bank of Australia
1
Springer International Publishing
1
Stämpfli AG
1
USA / Congress / House of Representatives / Committee on Banking and Financial Services
1
USA / Congress / House of Representatives / Committee on Banking and Financial Services / Subcommittee on Domestic and International Monetary Policy
1
USA / Subcommittee on Capital Markets, Securities, and Government Sponsored Enterprises
1
USA / Subcommittee on Financial Institutions and Consumer Credit
1
USA / Subcommittee on Securities, Insurance, and Investment
1
Universität Mannheim
1
Verband Deutscher Maschinen- und Anlagenbau
1
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Published in...
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International journal of hospitality management
25
Working paper / National Bureau of Economic Research, Inc.
19
The journal of services marketing
13
Services marketing quarterly
12
Journal of retailing and consumer services
11
Journal of business research : JBR
10
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Journal of service research : JSR
9
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
9
International finance discussion papers
8
International journal of contemporary hospitality management
8
Psychology & marketing
8
Industrial marketing management : the international journal for industrial and high-tech firms
7
Journal of consumer research : JCR ; an interdisciplinary bimonthly
7
Managing service quality : MSQ ; an international journal
7
Journal of marketing theory and practice
6
Journal of the Academy of Marketing Science
6
Journal of vacation marketing : an international journal
6
NBER working paper series
6
BIS quarterly review : international banking and financial market developments
5
Discussion paper / Centre for Economic Policy Research
5
Health care management review : HCM review
5
Journal of air transport management
5
Journal of fashion marketing and management
5
Journal of financial and quantitative analysis : JFQA
5
Journal of travel and tourism marketing
5
The journal of structured finance
5
The service industries journal
5
DNB working paper
4
Harvard business review : HBR
4
International journal of retail & distribution management
4
Journal of banking & finance
4
Journal of consumer behaviour : an international research review
4
Journal of hospitality marketing & management
4
Journal of marketing
4
Journal of marketing research : JMR
4
Journal of marketing theory and practice : JMTP
4
Quality management journal : QMJ
4
SpringerLink / Bücher
4
Dissertation Series CentER
3
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Source
All
ECONIS (ZBW)
800
USB Cologne (EcoSocSci)
10
RePEc
3
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1
We need banks, but not only in banking : the case for user-centric platform propositions beyond financing
Kader, Adem
- In:
Journal of digital banking
4
(
2019
)
4
,
pp. 175-183
Persistent link: https://www.econbiz.de/10012156118
Saved in:
2
A comparative study of banking services and customer satisfaction in public, private and foreign banks
Surabhi Singh
;
Arora, Renu
- In:
Challenges and trends in modern banking
,
(pp. 259-277)
.
2016
Persistent link: https://www.econbiz.de/10011516913
Saved in:
3
Overall customer satisfaction with banking services (mobile, online, ATM, and bank teller) : comparison between the U.S. and China
Simmers, Christina S.
;
Rast, Rebecca
;
Schaefer, Allen D.
; …
- In:
Services marketing quarterly
43
(
2022
)
2
,
pp. 226-239
Persistent link: https://www.econbiz.de/10013178036
Saved in:
4
Adolescent perceptions of black-oriented media: "the day Beyoncé turned Black" : can Black-oriented films and TV programs be marketed more broadly?
Ellithorpe, Morgan E.
;
Hennessy, Michael
;
Bleakley, Amy
- In:
Journal of advertising research
59
(
2019
)
2
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012109422
Saved in:
5
Market efficiency and the U.S. market for sulfur dioxide allowances
Hitaj, Claudia
;
Stocking, Andrew
- In:
Energy economics
55
(
2016
),
pp. 135-147
Persistent link: https://www.econbiz.de/10011663221
Saved in:
6
Prologue to a farce : communication and democracy in America
Lloyd, Mark
-
2006
Persistent link: https://www.econbiz.de/10004881489
Saved in:
7
Returns management in a business-to-business context : its impact on customer satisfaction
Vachon, Stephan
;
Hajmohammd, Sara
;
Patry, Karine
- In:
International journal of integrated supply management : …
8
(
2013
)
4
,
pp. 173-192
Persistent link: https://www.econbiz.de/10010359673
Saved in:
8
Customer accounting and marketing performance measures usage in the hotel industry in the USA
Cengiz, Emre
;
Oduncuoglu, Funda
;
Köseoglu, Mehmet Ali
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 4-25
Persistent link: https://www.econbiz.de/10012513377
Saved in:
9
Are the states uited? : an analysis of U.S. hotels’ offers through TripAdvisor’s eyes
Moro, Sérgio
;
Batista, Fernando
;
Rita, Paulo
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
7
,
pp. 1112-1129
Persistent link: https://www.econbiz.de/10012053417
Saved in:
10
The stepwise process relationship between strategic leadership, quality practices, and performances : an empirical analysis in the U.S. and China manufacturing
Cho, Young Sik
;
Thiagarajan, Palaniappan
;
Chong, Hyonsong
; …
- In:
International journal of operations and quantitative …
23
(
2017
)
2
,
pp. 147-160
Persistent link: https://www.econbiz.de/10011732634
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